It is possible to add an external address book to Nimbus with the use of the Nimbus Power Automate Connector. In this example,...
November 30th, 2023 3575 views 0 likes
In this Use Case we cover the following scenario: The Nimbus service workflow asks the caller for an input, we'll trigger on a Parameter...
November 30th, 2023 2200 views 0 likes
"Microsoft Customer Voice" is an easy to use customer survey tool providing text-based surveys via forms. Surveys can be sent out to...
December 1st, 2023 2386 views 0 likes
This use case illustrates how to distribute "priority" calls quicker than "non-priority" calls, without making use of the Workflow Activities - Distribution...
December 1st, 2023 1871 views 0 likes
Consider, we are a property management company. We have the following Use Cases: When a NEW Customer calls, ... the...
December 1st, 2023 1852 views 0 likes
In this Use Case, Clients want to report their energy usage to their energy provider. They want to call an IVR...
December 4th, 2023 1713 views 0 likes
This Use Case describes the following situation: In Nimbus, we want to ask the caller if he wishes to be...
December 4th, 2023 2251 views 0 likes
The Problem: Agents are only members in a service team and - as per default permissions - cannot change the service...
December 4th, 2023 1480 views 0 likes
In this use case, we're going to tackle a scenario where your service can enable an emergency/special announcement that lasts for...
December 4th, 2023 1631 views 0 likes
🔍Related Page: This use case is a more complex extension to Use Case - Creating an incident task in ServiceNow. ...
December 4th, 2023 2871 views 0 likes
We want to create an incident Record in ServiceNow based on the information the caller gives us. The flow is as follows:...
December 4th, 2023 2972 views 0 likes
In this use case, we're going to create an IVR for a helpdesk ticketing line. When a call comes in, the...
December 4th, 2023 2043 views 0 likes
In this Use Case we want to create different tasks in Microsoft Planner depending on the call outcome: Missed Calls without leaving...
December 4th, 2023 1739 views 0 likes
In this Use Case, we want to collect the IVR choices of callers and evaluate them in the Power BI...
December 4th, 2023 1947 views 0 likes
In this use case we want to tackle the following scenarios: When a voice message is received in Nimbus, we...
December 4th, 2023 2861 views 0 likes
In this use case, we want to look up information about a caller in Microsoft Dynamics and show it in...
December 4th, 2023 2517 views 0 likes
In this use case, we want to use the Nimbus Power Automate Connector to retrieve caller information data that has been stored...
December 4th, 2023 2395 views 0 likes
In this Use Case, we're going to look up caller information in Zendesk (CRM) and display it in Nimbus. We...
December 4th, 2023 1703 views 0 likes
In this use case, we're going to create a BSI CRM lookup. PRECONDITIONS A service is set up in Nimbus....
December 4th, 2023 2067 views 0 likes
In this use case, we're going to create a connection to HubSpot CRM: We want to look up the Nimbus...
December 4th, 2023 2152 views 0 likes
Local.ch and search.ch are services of the Swisscom Directories (https://www.localsearch.ch/). The platform’s core product is basically Switzerland’s phone directory and services range from...
December 4th, 2023 3901 views 0 likes
Using the Nimbus Power Automate Connector, you can retrieve caller data to fill in a call list for your team. This...
December 4th, 2023 2595 views 0 likes
In this Use Case, we want to make use of the Microsoft Office 365 suite to tackle our after-call work. When...
December 5th, 2023 2640 views 0 likes
In this use case, we want to show you how to implement a custom adaptive card (🔍 See: https://adaptivecards.io/). We want to...
December 5th, 2023 2574 views 0 likes
Using the Nimbus Nimbus Power Automate Connector, you can retrieve the internal Nimbus user (Agent) that your caller (Customer) was connected to. This...
December 5th, 2023 1414 views 0 likes
This Use Case demonstrates the capability of sending SMS to Customers using Azure Communication Services. We will set up a...
December 5th, 2023 2187 views 0 likes
This Use Case provides step-by-step instructions on how to set preferred Agents from a 3rd party system like a CRM...
December 5th, 2023 1920 views 0 likes
This use case shows how to build a "CustomContextParameters" array dynamically based on a collection of tickets of a caller....
December 5th, 2023 1431 views 0 likes
Using the Nimbus Power Automate Connector, you can retrieve customer input, look up data (e.g. in an internal CRM) and store the...
December 5th, 2023 2048 views 0 likes
In this Use Case, we want to set up a simple logic in our service workflow to route incoming calls...
December 5th, 2023 2094 views 0 likes
In this use case, we're going to show how you can create your own (additional) Trigger Events in a Nimbus workflow....
December 5th, 2023 1789 views 0 likes
This use case describes how to implement the same logic for all other modalities as a workaround to populating Nimbus...
December 5th, 2023 1401 views 0 likes
In this article, we will show how to black- or whitelist specific numbers to improve our routing decisions. Blacklisting numbers...
December 5th, 2023 2052 views 0 likes
In this Use Case, we explore how Customers should be given the opportunity to rate the Services they called. We are...
December 5th, 2023 2102 views 1 likes
In this use case, we're going to describe how you can set up Nimbus to look up internal user numbers...
December 15th, 2023 2482 views 0 likes
The Problem: Iterating through Excel rows inside a Power Automate flow can become time-consuming when the sheet exceeds a certain...
December 15th, 2023 2505 views 0 likes
In this Use Case we create a workflow for a customer satisfaction survey and gather the responses to be able...
December 15th, 2023 1615 views 0 likes
In this Use Case we tackle the following scenario: Your call center offers lots of options in an IVR. For...
December 18th, 2023 1603 views 0 likes
When a service misses a call, we want that the whole Nimbus service team gets a notification, and any agent...
December 18th, 2023 2148 views 0 likes
This how to explains what you can do with the Workflow Activity "Save to Parameter". We cover the following topics: How to...
December 18th, 2023 1937 views 0 likes
In this use case, you will learn how to do outbound call campaigns and run outbound calls on a scheduled...
December 18th, 2023 2280 views 0 likes
In this use case, we want to cover the following scenario: When a call comes in, then populate the caller...
December 4th, 2023 2533 views 0 likes
In this use case we explore how you can connect to the Nimbus OData Feed API using Excel. This is...
February 12th, 2024 2140 views 0 likes
Related Use Case This Use Case shows how to make use of Use Case - Running your Nimbus Flows From...
March 18th, 2024 1806 views 0 likes
NEW CERTIFIED CONNECTOR (V1) AVAILABLE The Luware Nimbus Power Automate Connector has been certified by Microsoft and is available in...
December 3rd, 2023 11672 views 0 likes
After a voice call, agents might want to get insights of a transcribed call and supervisors might want to get...
July 19th, 2024 1309 views 0 likes
In this scenario we demonstrate how to schedule a Callback out of a Nimbus queue, when a caller has chosen...
August 7th, 2024 1508 views 0 likes
In this scenario we demonstrate how to create a callback task in Salesforce for missed calls using the Nimbus Power Automate Connector. The...
December 4th, 2023 2500 views 0 likes
In this use case, we want to use the Nimbus Power Automate Connector to log a new call task in Salesforce in...
December 5th, 2023 2404 views 0 likes
In this Use Case, we describe how to securely run Power Automate flows from anywhere. Whether it is a custom...
March 15th, 2024 2375 views 0 likes
In this use case, we describe briefly how to configure Copilot in Copilot Studio for integration with Nimbus. We describe...
October 29th, 2024 2318 views 0 likes
In this scenario we demonstrate how to create a dynamic announcement using the current Queue Position of a customer, to...
November 12th, 2024 1205 views 0 likes
In this use case, we want to use a shared calendar in Outlook 365. The supervisor creates calendar entries with...
October 22nd, 2024 750 views 0 likes
This use case briefly shows how to set up email AI analysis via Power Automate. Before you start The Nimbus...
July 26th, 2024 2098 views 0 likes
Two-factor authentication (2FA) enhances security by requiring users to provide two different authentication factors: a password and a PIN code...
December 18th, 2024 774 views 0 likes
In this Use Case, we are going to create a Nimbus workflow and Power Automate flow which will do the...
March 21st, 2025 379 views 0 likes
When a call terminates we want to make sure to catch the Customer's opinion about our Service. We can achieve...
June 5th, 2025 222 views 0 likes
At the end of a call, you want to send the summary and some suggested follow-up tasks to the Agent....
August 6th, 2025 22 views 0 likes