It is possible to add an external address book to Nimbus with the use of the Nimbus Power Automate Connector. In this example,...
November 30th, 2023 1050 views 0 likes
In this Use Case we cover the following scenario: The Nimbus service workflow asks the caller for an input, we'll trigger on a Parameter...
November 30th, 2023 663 views 0 likes
"Microsoft Customer Voice" is an easy to use customer survey tool providing text-based surveys via forms. Surveys can be sent out to...
December 1st, 2023 503 views 0 likes
This use case illustrates how to distribute "priority" calls quicker than "non-priority" calls without making use of the Workflow Activities - Distribution...
December 1st, 2023 608 views 0 likes
Consider, we are a property management company. We have the following use cases: When a NEW customer calls, ... the...
December 1st, 2023 506 views 0 likes
In this Use Case, Clients want to report their energy usage to their energy provider. They want to call an IVR...
December 4th, 2023 525 views 0 likes
This use case describes the following situation: In Nimbus, when a call comes in during the closed office hours, we...
December 4th, 2023 622 views 0 likes
The Problem: Agents are only members in a service team and - as per default permissions - cannot change the service...
December 4th, 2023 455 views 0 likes
In this use case, we're going to tackle a use case where your service can enable a emergency / special announcement...
December 4th, 2023 522 views 0 likes
🔍 This use case is a more complex extension to Use Case - Creating an incident task in ServiceNow. In this...
December 4th, 2023 681 views 0 likes
We want to create an incident Record in ServiceNow based on the information the caller gives us. The flow is as follows:...
December 4th, 2023 739 views 0 likes
In this use case, we're going to create an IVR for a helpdesk ticketing line. When a call comes in, the...
December 4th, 2023 609 views 0 likes
In this Use Case we want to create different tasks in Microsoft Planner depending on the call outcome: Missed Calls without leaving...
December 4th, 2023 458 views 0 likes
In this use case, we want to collect the IVR choices of callers and evaluate them in the Power BI...
December 4th, 2023 549 views 0 likes
In this use case we want to tackle the following scenarios: When a voice message is received in Nimbus, we...
December 4th, 2023 951 views 0 likes
In this use case, we want to look up information about a caller in Microsoft Dynamics and show it in...
December 4th, 2023 730 views 0 likes
In this use case, we want to use the Nimbus Power Automate Connector to retrieve caller information data that has been stored...
December 4th, 2023 689 views 0 likes
In this use case, we're going to look up caller information in Zendesk and display it in Nimbus. We also...
December 4th, 2023 481 views 0 likes
In this Use Case we're going to create a BSI CRM lookup. PRECONDITIONS You require service owner rights in Nimbus to create...
December 4th, 2023 621 views 0 likes
In this use case, we're going to create a connection to HubSpot CRM: We want to look up the Nimbus...
December 4th, 2023 554 views 0 likes
Local.ch and search.ch are services of the Swisscom Directories (https://www.localsearch.ch/). The platform’s core product is basically Switzerland’s phone directory and services range from...
December 4th, 2023 935 views 0 likes
Using the Nimbus Nimbus Power Automate Connector, you can retrieve caller data to fill into a call list for your team. This...
December 4th, 2023 731 views 0 likes
In this use case, we want to make use of the Microsoft Office 365 suite to tackle our after-call work. When...
December 5th, 2023 857 views 0 likes
In this use case, we want to show you how to implement a custom a adaptive card ( 🔍 See: https://adaptivecards.io/ ). We...
December 5th, 2023 664 views 0 likes
Using the Nimbus Nimbus Power Automate Connector, you can retrieve the internal Nimbus user (Agent) that your caller (Customer) was connected to. This...
December 5th, 2023 424 views 0 likes
This use case demonstrates the capability of sending SMS to customers using Azure Communication Services. We will set up a...
December 5th, 2023 509 views 0 likes
This use case provides step-by-step instructions on how to set preferred agents from a 3rd party system like a CRM...
December 5th, 2023 610 views 0 likes
This use case describes how to build a "CustomContextParameters" array dynamically based on a collection of tickets of a caller. Agents...
December 5th, 2023 414 views 0 likes
Using the Nimbus Power Automate Connector, you can retrieve customer input, look up data (e.g. in an internal CRM) and store the...
December 5th, 2023 550 views 0 likes
We want to store the Luware Recording link with the customer in the CRM. The Nimbus Power Automate Connector has access to...
December 5th, 2023 517 views 0 likes
In this use case, we want to set up a simple logic in our service workflow to assign the correct on-call...
December 5th, 2023 803 views 0 likes
In this use case, we're going to show how you can create your own (additional) Trigger Events in a Nimbus workflow....
December 5th, 2023 543 views 0 likes
This use case describes how to implement the same logic for all other modalities as a workaround to populating Nimbus...
December 5th, 2023 451 views 0 likes
We want to flag numbers in our CRM and treat such callers in a special way. In this article we...
December 5th, 2023 475 views 0 likes
In this use case, we explore how customers should be given the opportunity to rate the services they called. We are...
December 5th, 2023 608 views 0 likes
In this use case, we're going to describe how you can set up Nimbus to look up internal user numbers...
December 15th, 2023 723 views 0 likes
The Problem: Iterating through excel rows inside a Power Automate flow can become time-consuming when the sheet exceeds a certain...
December 15th, 2023 575 views 0 likes
In this Use Case we create a workflow for a customer satisfaction survey and gather the responses to be able...
December 15th, 2023 382 views 0 likes
In this Use Case we tackle the following scenario: Your call center offers lots of options in an IVR. For...
December 18th, 2023 447 views 0 likes
When a service misses a call, we want that the whole Nimbus service team gets a notification, and any agent...
December 18th, 2023 722 views 0 likes
This how to explains what you can do with the Workflow Activity "Save to Parameter". We cover the following topics: How to...
December 18th, 2023 513 views 0 likes
We want to do outbound call campaigns and run outbound calls on a scheduled basis. PRECONDITIONS Contact Center - Note...
December 18th, 2023 730 views 0 likes
In this use case, we want to cover the following scenario: When a call comes in, then populate the caller...
December 4th, 2023 672 views 0 likes
INC Use Case Support Disclaimer LIMITED SUPPORT ON USE CASE SCENARIOS Use Case contents listed on this page have LIMITED...
February 12th, 2024 526 views 0 likes
In this use case, we describe how to securely run Power Automate flows from anywhere. This is useful if you...
March 15th, 2024 395 views 0 likes
This use case shows how to make use of Use Case - Running your Nimbus Flows From Anywhere to route...
March 18th, 2024 279 views 0 likes
NEW CERTIFIED CONNECTOR (V1) AVAILABLE The Luware Nimbus Power Automate Connector has been certified by Microsoft and is available in...
December 3rd, 2023 4252 views 0 likes
Contact centers want to be as performant as possible. When it comes to the Instant Messaging modality, there is a...
July 1st, 2024 167 views 0 likes
After a voice call, agents might want to get insights of a transcribed call and supervisors might want to get...
July 19th, 2024 5 views 0 likes