It is possible to add an external address book to Nimbus with the use of the Nimbus Power Automate Connector. In this example,...
November 30th, 2023 4418 views 0 likes
In this Use Case we cover the following scenario: The Nimbus service workflow asks the caller for an input, we'll trigger on a Parameter...
November 30th, 2023 2795 views 0 likes
"Microsoft Customer Voice" is an easy to use customer survey tool providing text-based surveys via forms. Surveys can be sent out to...
December 1st, 2023 3581 views 0 likes
This use case illustrates how to distribute "priority" calls quicker than "non-priority" calls, without making use of the Workflow Activities - Distribution...
December 1st, 2023 2395 views 0 likes
Consider, we are a property management company. We have the following Use Cases: When a NEW Customer calls, ... the...
December 1st, 2023 2368 views 0 likes
In this Use Case, Clients want to report their energy usage to their energy provider. They want to call an IVR...
December 4th, 2023 2248 views 0 likes
This Use Case describes the following situation: In Nimbus, we want to ask the caller if he wishes to be...
December 4th, 2023 2931 views 0 likes
The Problem: Agents are only members in a service team and - as per default permissions - cannot change the service...
December 4th, 2023 1958 views 0 likes
In this use case, we're going to tackle a scenario where your service can enable an emergency/special announcement that lasts for...
December 4th, 2023 2136 views 0 likes
🔍Related Page: This use case is a more complex extension to Use Case - Creating an incident task in ServiceNow. ...
December 4th, 2023 3994 views 0 likes
We want to create an incident Record in ServiceNow based on the information the caller gives us. The flow is as follows:...
December 4th, 2023 4028 views 0 likes
In this use case, we're going to create an IVR for a helpdesk ticketing line. When a call comes in, the...
December 4th, 2023 2652 views 0 likes
In this Use Case we want to create different tasks in Microsoft Planner depending on the call outcome: Missed Calls without leaving...
In this Use Case, we want to collect the IVR choices of callers and evaluate them in the Power BI...
December 4th, 2023 2542 views 0 likes
In this use case we want to tackle the following scenarios: When a voice message is received in Nimbus, we...
December 4th, 2023 3506 views 0 likes
In this use case, we want to look up information about a caller in Microsoft Dynamics and show it in...
December 4th, 2023 3213 views 0 likes
In this use case, we want to use the Nimbus Power Automate Connector to retrieve caller information data that has been stored...
December 4th, 2023 2968 views 0 likes
In this Use Case, we're going to look up caller information in Zendesk (CRM) and display it in Nimbus. We...
December 4th, 2023 2223 views 0 likes
In this use case, we're going to create a BSI CRM lookup. PRECONDITIONS A service is set up in Nimbus....
December 4th, 2023 2575 views 0 likes
In this use case, we're going to create a connection to HubSpot CRM: We want to look up the Nimbus...
December 4th, 2023 2781 views 0 likes
Local.ch and search.ch are services of the Swisscom Directories (https://www.localsearch.ch/). The platform’s core product is basically Switzerland’s phone directory and services range from...
December 4th, 2023 5525 views 0 likes
Using the Nimbus Power Automate Connector, you can retrieve caller data to fill in a call list for your team. This...
December 4th, 2023 3200 views 0 likes
In this Use Case, we want to make use of the Microsoft Office 365 suite to tackle our after-call work. When...
December 5th, 2023 3327 views 0 likes
In this use case, we want to show you how to implement a custom adaptive card (🔍 See: https://adaptivecards.io/). We want to...
December 5th, 2023 3562 views 0 likes
Using the Nimbus Nimbus Power Automate Connector, you can retrieve the internal Nimbus user (Agent) that your caller (Customer) was connected to. This...
December 5th, 2023 1826 views 0 likes
This Use Case demonstrates the capability of sending SMS to Customers using Azure Communication Services. We will set up a...
December 5th, 2023 3023 views 0 likes
This Use Case provides step-by-step instructions on how to set preferred Agents from a 3rd party system like a CRM...
December 5th, 2023 2510 views 0 likes
This use case shows how to build a "CustomContextParameters" array dynamically based on a collection of tickets of a caller....
December 5th, 2023 1856 views 0 likes
Using the Nimbus Power Automate Connector, you can retrieve customer input, look up data (e.g. in an internal CRM) and store the...
December 5th, 2023 2639 views 0 likes
In this Use Case, we want to set up a simple logic in our service workflow to route incoming calls...
December 5th, 2023 2680 views 0 likes
In this use case, we're going to show how you can create your own (additional) Trigger Events in a Nimbus workflow....
December 5th, 2023 2260 views 0 likes
This use case describes how to implement the same logic for all other modalities as a workaround to populating Nimbus...
December 5th, 2023 1869 views 0 likes
In this article, we will show how to black- or whitelist specific numbers to improve our routing decisions. Blacklisting numbers...
In this Use Case, we explore how Customers should be given the opportunity to rate the Services they called. We are...
December 5th, 2023 2802 views 1 likes
In this use case, we're going to describe how you can set up Nimbus to look up internal user numbers...
December 15th, 2023 3201 views 0 likes
The Problem: Iterating through Excel rows inside a Power Automate flow can become time-consuming when the sheet exceeds a certain...
December 15th, 2023 3313 views 0 likes
In this Use Case we create a workflow for a customer satisfaction survey and gather the responses to be able...
December 15th, 2023 2124 views 0 likes
In this Use Case we tackle the following scenario: Your call center offers lots of options in an IVR. For...
December 18th, 2023 2191 views 0 likes
When a service misses a call, we want that the whole Nimbus service team gets a notification, and any agent...
December 18th, 2023 2769 views 0 likes
This how to explains what you can do with the Workflow Activity "Save to Parameter". We cover the following topics: How to...
December 18th, 2023 2465 views 0 likes
In this use case, you will learn how to do outbound call campaigns and run outbound calls on a scheduled...
December 18th, 2023 2881 views 0 likes
In this use case, we want to cover the following scenario: When a call comes in, then populate the caller...
December 4th, 2023 3225 views 0 likes
In this use case we explore how you can connect to the Nimbus OData Feed API using Excel. This is...
February 12th, 2024 2773 views 0 likes
Related Use Case This Use Case shows how to make use of Use Case - Running your Nimbus Flows From...
March 18th, 2024 2934 views 0 likes
INC Power Automate Connector Change Notice 📆Upcoming change: Power Automate connector validation We're introducing an import 📆Upcoming change: New Power...
December 3rd, 2023 13412 views 0 likes
INC Use Case Preview Feature This use case showcases features that are in PREVIEW and may not yet be available...
July 19th, 2024 1903 views 0 likes
In this scenario we demonstrate how to schedule a Callback out of a Nimbus queue, when a caller has chosen...
August 7th, 2024 2178 views 0 likes
In this scenario we demonstrate how to create a callback task in Salesforce for missed calls using the Nimbus Power Automate Connector. The...
December 4th, 2023 3179 views 0 likes
In this use case, we want to use the Nimbus Power Automate Connector to log a new call task in Salesforce in...
December 5th, 2023 3070 views 0 likes
In this Use Case, we describe how to securely run Power Automate flows from anywhere. Whether it is a custom...
March 15th, 2024 3273 views 0 likes
In this use case, we describe briefly how to configure Copilot in Copilot Studio for integration with Nimbus. We describe...
October 29th, 2024 3870 views 0 likes
In this scenario we demonstrate how to create a dynamic announcement using the current Queue Position of a customer, to...
November 12th, 2024 1895 views 0 likes
In this use case, we want to use a shared calendar in Outlook 365. The supervisor creates calendar entries with...
October 22nd, 2024 1206 views 0 likes
This use case briefly shows how to set up email AI analysis via Power Automate. Before you start The Nimbus...
July 26th, 2024 2879 views 0 likes
Two-factor authentication (2FA) enhances security by requiring users to provide two different authentication factors: a password and a PIN code...
December 18th, 2024 1300 views 0 likes
In this Use Case, we are going to create a Nimbus workflow and Power Automate flow which will do the...
March 21st, 2025 792 views 0 likes
When a call terminates we want to make sure to catch the Customer's opinion about our Service. We can achieve...
June 5th, 2025 673 views 0 likes
August 6th, 2025 648 views 0 likes