It is possible to add an external address book to Nimbus with the use of the Nimbus Power Automate Connector. In this example,...
November 30th, 2023 696 views 0 likes
In this Use Case we cover the following scenario: The Nimbus service workflow asks the caller for an input, we'll trigger on a Parameter...
November 30th, 2023 442 views 0 likes
"Microsoft Customer Voice" is an easy to use customer survey tool providing text-based surveys via forms. Surveys can be sent out to...
December 1st, 2023 343 views 0 likes
This use case illustrates how to distribute "priority" calls quicker than "non-priority" calls without making use of the Workflow Activities - Distribution...
December 1st, 2023 409 views 0 likes
Consider, we are a property management company. We have the following use cases: When a NEW customer calls, ... the...
December 1st, 2023 331 views 0 likes
In this Use Case, Clients want to report their energy usage to their energy provider. They want to call an IVR...
December 4th, 2023 343 views 0 likes
This use case describes the following situation: In Nimbus, when a call comes in during the closed office hours, we...
December 4th, 2023 375 views 0 likes
The Problem: Agents are only members in a service team and - as per default permissions - cannot change the service...
December 4th, 2023 322 views 0 likes
In this use case, we're going to tackle a use case where your service can enable a emergency / special announcement...
December 4th, 2023 354 views 0 likes
🔍 This use case is a more complex extension to Use Case - Creating an incident task in ServiceNow. In this...
December 4th, 2023 428 views 0 likes
We want to create an incident Record in ServiceNow based on the information the caller gives us. The flow is as follows:...
December 4th, 2023 456 views 0 likes
In this use case, we're going to create an IVR for a helpdesk ticketing line. When a call comes in, the...
December 4th, 2023 348 views 0 likes
In this Use Case we want to create different tasks in Microsoft Planner depending on the call outcome: Missed Calls without leaving...
December 4th, 2023 305 views 0 likes
In this use case, we want to collect the IVR choices of callers and evaluate them in the Power BI...
December 4th, 2023 337 views 0 likes
In this use case we want to tackle the following scenarios: When a voice message is received in Nimbus, we...
December 4th, 2023 591 views 0 likes
In this use case, we want to look up information about a caller in Microsoft Dynamics and show it in...
December 4th, 2023 479 views 0 likes
In this use case, we want to use the Nimbus Power Automate Connector to retrieve caller information data that has been stored...
December 4th, 2023 446 views 0 likes
In this use case, we're going to look up caller information in Zendesk and display it in Nimbus. We also...
December 4th, 2023 323 views 0 likes
In this Use Case we're going to create a BSI CRM lookup. PRECONDITIONS You require service owner rights in Nimbus to create...
December 4th, 2023 420 views 0 likes
In this use case, we're going to create a connection to HubSpot CRM: We want to look up the Nimbus...
December 4th, 2023 363 views 0 likes
Local.ch and search.ch are services of the Swisscom Directories (https://www.localsearch.ch/). The platform’s core product is basically Switzerland’s phone directory and services range from...
December 4th, 2023 473 views 0 likes
Using the Nimbus Nimbus Power Automate Connector, you can retrieve caller data to fill into a call list for your team. This...
December 4th, 2023 463 views 0 likes
In this use case, we want to make use of the Microsoft Office 365 suite to tackle our after-call work. When...
December 5th, 2023 495 views 0 likes
In this use case, we want to show you how to implement a custom a adaptive card ( 🔍 See: https://adaptivecards.io/ ). We...
December 5th, 2023 357 views 0 likes
Using the Nimbus Nimbus Power Automate Connector, you can retrieve the internal Nimbus user (Agent) that your caller (Customer) was connected to. This...
December 5th, 2023 294 views 0 likes
This use case demonstrates the capability of sending SMS to customers using Azure Communication Services. We will set up a...
December 5th, 2023 293 views 0 likes
This use case provides step-by-step instructions on how to set preferred agents from a 3rd party system like a CRM...
December 5th, 2023 400 views 0 likes
This use case describes how to build a "CustomContextParameters" array dynamically based on a collection of tickets of a caller. Agents...
December 5th, 2023 296 views 0 likes
Using the Nimbus Power Automate Connector, you can retrieve customer input, look up data (e.g. in an internal CRM) and store the...
December 5th, 2023 351 views 0 likes
We want to store the Luware Recording link with the customer in the CRM. The Nimbus Power Automate Connector has access to...
December 5th, 2023 340 views 0 likes
In this use case, we want to set up a simple logic in our service workflow to assign the correct on-call...
December 5th, 2023 535 views 0 likes
In this use case, we're going to show how you can create your own (additional) Trigger Events in a Nimbus workflow....
December 5th, 2023 345 views 0 likes
This use case is a workaround to populating Nimbus data retrieved via slow/delayed 3rd party services. While the incoming call enters...
December 5th, 2023 325 views 0 likes
We want to flag numbers in our CRM and treat such callers in a special way. In this article we...
In this use case, we explore how customers should be given the opportunity to rate the services they called. We are...
December 5th, 2023 361 views 0 likes
In this use case, we're going to describe how you can set up Nimbus to look up internal user numbers...
December 15th, 2023 494 views 0 likes
The Problem: Iterating through excel rows inside a Power Automate flow can become time-consuming when the sheet exceeds a certain...
December 15th, 2023 317 views 0 likes
In this Use Case we create a workflow for a customer satisfaction survey and gather the responses to be able...
December 15th, 2023 257 views 0 likes
In this Use Case we tackle the following scenario: Your call center offers lots of options in an IVR. For...
December 18th, 2023 298 views 0 likes
When a service misses a call, we want that the whole Nimbus service team gets a notification, and any agent...
December 18th, 2023 480 views 0 likes
This how to explains what you can do with the Workflow Activity "Save to Parameter". We cover the following topics: How to...
December 18th, 2023 329 views 0 likes
We want to do outbound call campaigns and run outbound calls on a scheduled basis. PRECONDITIONS Contact Center - Note...
December 18th, 2023 515 views 0 likes
In this use case, we want to cover the following scenario: When a call comes in then populate the caller...
INC Use Case Support Disclaimer LIMITED SUPPORT ON USE CASE SCENARIOS Use Case contents listed on this page have LIMITED...
February 12th, 2024 295 views 0 likes
In this use case, we describe how to securely run Power Automate flows from anywhere. This is useful if you...
March 15th, 2024 252 views 0 likes
This use case shows how to make use of Use Case - Running your Nimbus Flows From Anywhere to route...
March 18th, 2024 156 views 0 likes