User Notifications

By default, Nimbus does only notify the user on incoming Audio/Video calls. However, on certain channels of communication (such as External Task or Email) there is no call event in MS Teams to notify the user about. The Teams client will therefore not have any notification toast to show. Nimbus therefore offers a notification feature that can be toggled on via your individual user preferences.

Visibility / Licensing: Notification settings described on this page are only shown when the External Task or Email modalities are enabled on your General User Settings. Please note that additional modalities are subject to License Management. It may also be that certain modalities are disabled on your entire tenant, so the according settings may not be shown on your user account.

ūüí° Good to know:¬†With¬†Assistant¬†App installed on your PC, a pop-up window will already be presented on your desktop during any incoming service task (external or other). In this case you may may not need the extra notification features listed below.

 

Audio Notifications

When the audio notification setting is enabled Nimbus plays an audio notification via your Browser or MS Teams for as long as the task is in "incoming" status. The audio file will be looped until the task is accepted or rejected.

PRECONDITIONS

  • Nimbus Portal needs to be open either via the¬†Nimbus Personal App¬†in MS Teams or in your Edge/Chrome browser to play the audio.
  • Allow Nimbus to play sound in your browser.¬†¬†Your audio playback depends on your default output device and the volume set for your browser.
 

Show me how to configure this...

To allow sound playback in your browser (Chrome):

  1. In Navigate to your Browser Settings > Privacy and Security > Site Settings > Sound
  2. Alternatively enter the following into your address bar:
    chrome://settings/content/sound
  3. Add an entry to the "Allowed to play sound" section. with the following content:
    [*.]nimbus.cloud
  4. Ensure that "Sites can play sound" is also enabled.

 

Sound still not playing? Check your volume levels:

  1. Right-click your speaker tray icon
  2. Select "Open Volume Mixer"
  3. Ensure that your main volume level, output device and browser volume are correctly set.

 
 

Browser Notifications

  • When enabled a¬†browser notification is sent via Windows the desktop sidebar¬†an incoming¬†External Task.
  • When clicking on the notification you will be brought directly to the¬†Nimbus Portal >¬†My Sessions¬†view.

A Desktop notification sent by Chrome, using your Nimbus user language settings.

PRECONDITIONS

  • Nimbus Portal needs to be open in your Edge/Chrome browser.¬†
  • Ensure that settings for¬†both¬†your browser and MS Windows allow for notifications to be sent.
 

Show me where to configure this...

In Windows 11:

  1. Click on Start and search for "Notifications". Alternatively you navigate via Start > Settings > System > Notifications 
  2. Ensure that both "Notifications" and your Browser App entry are toggled "On"

In your browser:

  1. Open "Settings" and search for "Notifications" - shown below is an example for Google Chrome:
  2. Ensure that "Sites can ask to send notifications".
  3. You might be requested to allow Nimbus when the first notification is being sent. You can also review allowed 

ūüí° Note:¬†Keep in mind Windows 11¬†"Do not Disturb"¬†mode can also prevent Notifications from being shown.

 
 

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