User Notifications

By default Nimbus does notify the user on incoming calls. However, on External Tasks there is no call to notify the user about, so the MS Teams client will not show any notification (toast) either. Nimbus therefore offers a notification feature that can be toggled on

PRECONDITIONS

Contact Center Please note that External Tasks are a Contact Center feature. Both service and user need to be licensed, as otherwise there will no External Tasks feature support, and thus no notifications being sent.

 

💡 Good to know: With Assistant client installed on your PC, a pop-up window will already be presented on your desktop during any incoming service task (external or other). In this case you may may not need the extra notification features listed below.

Audio Notifications

When enabled this plays an audio notification for as long as an External Tasks is in "incoming" state. The audio file will be looped until the task is accepted or rejected.

PRECONDITIONS

  • Nimbus Portal needs to be open either via the Nimbus Personal App in MS Teams or in your Edge/Chrome browser to play the audio.
  • Allow Nimbus to play sound in your browser.  Your audio playback depends on your default output device and the volume set for your browser.
 

Show me how to configure this...

To allow sound playback in your browser (Chrome):

  1. In Navigate to your Browser Settings > Privacy and Security > Site Settings > Sound
  2. Alternatively enter the following into your address bar:
    chrome://settings/content/sound
  3. Add an entry to the "Allowed to play sound" section. with the following content:
    [*.]nimbus.cloud
  4. Ensure that "Sites can play sound" is also enabled.

 

Sound still not playing? Check your volume levels:

  1. Right-click your speaker tray icon
  2. Select "Open Volume Mixer"
  3. Ensure that your main volume leveloutput device and browser volume are correctly set.

 
 

Browser Notifications

  • When enabled a browser notification is sent via Windows the desktop sidebar an incoming External Task.
  • When clicking on the notification you will be brought directly to the Nimbus Portal > My Sessions view.

A Desktop notification sent by Chrome, using your Nimbus user language settings.

PRECONDITIONS

  • Nimbus Portal needs to be open in your Edge/Chrome browser. 
  • Ensure that settings for both your browser and MS Windows allow for notifications to be sent.
 

Show me where to configure this...

In Windows 11:

  1. Click on Start and search for "Notifications". Alternatively you navigate via Start > Settings > System > Notifications 
  2. Ensure that both "Notifications" and your Browser App entry are toggled "On"

In your browser:

  1. Open "Settings" and search for "Notifications" - shown below is an example for Google Chrome:
  2. Ensure that "Sites can ask to send notifications".
  3. You might be requested to allow Nimbus when the first notification is being sent. You can also review allowed 

💡 Note: Keep in mind Windows 11 "Do not Disturb" mode can also prevent Notifications from being shown.

 
 

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