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User Notifications

By default, Nimbus does only notify the user on incoming Audio/Video calls. However, on certain channels of communication (such as External Task, Email, or Instant Messaging) there is no call event in MS Teams to notify the user about. The Teams client will therefore not have any notification toast to show. Nimbus therefore offers a notification feature that can be toggled on via your individual user preferences.

Visibility/Licensing: Notification settings for Nimbus tasks described on this page are only shown when External Task, Email, or Instant Messaging modality is enabled for the user in General User Settings. Please note that additional modalities are subject to License Management. It may also be that certain modalities are disabled on your entire tenant, so that the according settings may not be shown on your user account.

💡 Good to know: With Assistant App installed on your PC, a pop-up window will already be presented on your desktop during any incoming service task (external or other). In this case, you may may not need the extra notification features listed below.

 

Audio Notifications

When the audio notification setting is enabled, Nimbus plays an audio notification via your Browser or MS Teams for as long as the task has the "incoming" status. The audio file will be looped until the task is accepted or rejected.

PRECONDITIONS

  • Nimbus Portal needs to be open either in the Nimbus Personal App in MS Teams or in your Edge/Chrome browser  in order to play the audio notification.
  • Allow Nimbus to play sound in your browser. Your audio playback depends on your default output device and the volume set for your browser.
 

Show me how to configure this...

Allow audio notifications in Nimbus:

  1. Go to Portal > User Preferences > Notifications.
  2. In section Audio Notifications, toggle on the modalities you would like to get audio notifications for.
  3. Select the audio to be played.
  4. Save your settings.

To allow sound playback in your browser (Chrome):

  1. In Navigate to your Browser Settings > Privacy and Security > Site Settings > Sound.
  2. Alternatively, enter the following into your address bar:
    chrome://settings/content/sound
  3. Add an entry to the "Allowed to play sound" section. with the following content:
    [*.]nimbus.cloud
  4. Ensure that "Sites can play sound" is also enabled.

Sound still not playing? Check your volume levels:

  1. Right-click your speaker tray icon
  2. Select "Open Volume Mixer"
  3. Ensure that your main volume level, output device and browser volume are correctly set.

 
 

Browser Notifications

  • When enabled, a browser notification is sent via the Windows desktop sidebar on an incoming task.
  • When clicking the notification, you will be forwarded directly to the Nimbus Portal > My Sessions view.

A Desktop notification sent by Chrome, using your Nimbus user language settings.

PRECONDITIONS

  • Nimbus Portal needs to be open in your Edge/Chrome browser. 
  • Ensure that settings for both your browser and MS Windows allow notifications.
 

Show me where to configure this...

Allow browser notifications in Nimbus:

  1. Go to Portal > User Preferences > Notifications.
  2. In section Browser Notifications, toggle on the modalities you would like to get browser notifications for.
  3. Save your settings.

In Windows 11:

  1. Click on Start and search for "Notifications". Alternatively you navigate via Start > Settings > System > Notifications.
  2. Ensure that both "Notifications" and your Browser App entry are toggled "On".

In your browser:

  1. Open "Settings" and search for "Notifications" - shown below is an example for Google Chrome:
  2. Ensure that "Sites can ask to send notifications".
  3. You might be requested to allow Nimbus when the first notification is being sent. You can also review allowed.

💡 Note: Keep in mind that Windows 11 "Do not Disturb" mode can also prevent Notifications from being shown.

 
 

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