Attendant Console relies on User Permission consent to access company-internal user directories for search and filter.
✅To use extended search, permissions on the Contact search must be granted both by you and your Tenant administrator, each using their User Permission dialog.
☝ Without any consent, the search will only cover Nimbus internal Address Books which are kept in the Administration backend.
| Out of the Box | User Permissions granted | Admin Permissions granted | |
|---|---|---|---|
| Free Text Search | Address Books only |
O365 Outlook Nimbus Services |
O365 Outlook Nimbus Services |
| Filters | Address Books fields only |
Outlook Nimbus Services |
O365 Outlook Nimbus Services |
| Contact Groups | - | Available | Available |
| Organization Tab | - | Shows only yourself and manager | Organization tab in the side panel, including manager and peers. |
| Primary Contact Information | - |
Primary telephone number Primary email address |
Contact cards now show all available fields. |
| Secondary Contact Information | - | - | Contact cards now show all available fields. |
| Example in the UI | - | - | Contact cards now show all available fields. |
🤔 How can I check if access is granted?
You can directly check in the search field which search directories are currently available.
💡Attendant Console will automatically check and ask for missing or revoked permissions. If you think your search results are not comprehensive, you can always check the status icon, visit your User Preferences (Portal) > Permissions tab and consult your local Nimbus Administrator if problems arise.
🤔 Which search directories are covered?
- The O365 / AD User Directory of your company.
- Microsoft Outlook / Exchange Server contacts (e.g. "People" in Outlook).
- Nimbus Address Books - managed by your service administrator via their Organization Units placement.
- Nimbus Services only show team members when the Team Visibility in the Tenant Administration is set accordingly. Otherwise you may not see any team details or only those of your own services.
☝ Depending on which sources are delivering results for your search terms, duplicate entries of the same contact may appear.
- Attendant Console will show a “Source” icon to indicate where the search / filter result came from.
- Your Tenant administrator can prefilter results by following Use Case - Filtering Attendant contact search via MS Graph.
- As Address Books may be limited by Organization Unit barriers, you can also implement shared lists by following our Use Case - Adding External Address Books via Power Automate.