Admin Roles

Detail permissions for the Nimbus Admin UI

NOTES

These roles have access to the Nimbus admin backend panel using the following links:

Nimbus Admin URLs

Switzerland https://admin.luware.cloud/
Germany https://admin.dewe-01.luware.cloud/
UK https://admin.ukso-01.luware.cloud/
Nimbus Admin Panel URL

‚úÖ Make sure to configure your web proxies to allow access to these domains or whitelist the complete *.luware.cloud domain.

ūüĒć These roles are granted by Luware Support or selected Service Partners. Details will be discussed during your Onboarding and first¬†Nimbus Installation.

Tenant Administrator
  • Can perform all necessary activities to set up services.
  • Has full access to the OData Interface for¬† historical tracking (except¬†User States¬†tracking) ‚Üí See¬†Supervisor¬†role¬†.
  • Can perform¬†License Management¬†tasks for both services and users.
  • Can check¬†Operations¬†to monitor and remove (stuck) tasks.
Organization Unit Administrator
  • Are delegates with similar privileges as the Tenant Administrator. However their scope is limited to the configuration, service and user entities within their¬†Organization Units.
  • Can perform¬†License Management¬†tasks for¬†users.
Workflow Administrator
Admin user roles overview
 

Table: Administrator detail Permissions

Permissions Administrator Level
Tenant Organization Unit Workflow
Overview Services and Calls KPIs R
Total Services R
Service Settings icon E
Calls R
Active Users R
Tenants Tenants
General Name R
O365 Domain R
O365 Name R
Tentant Id R
Tenant Administration Security Group R
Tenant Administration Security Group Information E
Billing Address RU
Contact Name RU
Email RU
Phone Number RU
SIP Address RU
Data Privacy Support - Allow Partner to see User Identifiers R
Support - Allow Partner to see Customer Identifiers R
Track User States RU
Provisioning Default OU for MS Teams creation RU
Allow service provisioning via MS Teams RU
Default Team Owner Role RU
Extensions Outbound Max Scheduled Outbound Tasks per Service R
Interact Interact enabled RU
ACS connection string RU
O365 UserId RU
Widget Key RE
Session Recovery Timeout in Seconds RU
Authorization RU
Assistant Use your own ACS instance RU
Attendant Console Global Contact Search MS Graph Filter RU
Team Visibility RU
Presence Tracking Track Presence over Guest Accounts RU
Grant Permission E
Primary Account R
Test UPN (primary) RU
Secondary Account R
Test UPN (secondary) RU
Modalities Instant Messaging Use your own ACS instance RU
ACS connection string RU
ACS resource ID RU
External Tasks Max concurrent External Tasks per Service R
Licenses Tenant State R
Service Advanced R
Enterprise R
Contact Center Service R
Interact R
User Attendant Console R
Contact Center User R
Interact R
Assistant R
Instant Message Modality R
External Task Modality R
Service Grid Services CRUD CRUD RU
Tasks E E
Download Powershell Script E E E
Tasks Tasks List RD RD
Download Traces E E
Copy Trace Link E
Settings General Name RU RU R
Service Display Name RU RU R
Service UPN RU RU R
Application ID R R R
Organization Unit RU RU R
PSTN Active RU RU R
PSTN E.164 Number RU RU R
Primary Opening Hours RU RU R
Secondary Opening Hours RU RU R
SLA Hangup RU RU R
SLA Acceptance RU RU R
Short Abandons Threshold in Seconds RU RU R
Hide User Statistics from Reporting RU RU R
Show on Historical Session Page RU RU R
Licences RU R R
Modalities RU R R
Modalities Audio Video - Inbound Conversations toggle RU RU R
Audio Video - Audio Video Workflow dropdown RU RU R
Audio Video - Voice Message Channel RU RU R
Audio Video - Outbound Conversations toggle RU RU R
Instant Messaging - Inbound Conversations toggle RU RU R
Instant Messaging - Instant Messaging Workflow dropdown RU RU R
External Task - Active toggle RU RU R
External Task - External Task Workflow dropdown RU RU R
Distribution User Assignement Type RU RU R
Distribution Policy RU RU R
Users Immediatly Active RU RU R
Conversation Distribution - Available R RU R
Conversation Distribution - Dnd R RU R
Conversation Distribution - Offline R RU R
Conversation Distribution - Busy RU RU R
Conversation Distribution - Away RU RU R
Task Priority RU RU R
ACW RU RU R
Persistent RONA RU RU R
Extensions Codes - Primary Codes RU RU R
Codes - Secondary Codes RU RU R
Assistant - Assistanct Conversation Context RU RU R
Assistant - Service Call Templates RU RU R
My Sessions - Conversation Context RU RU R
Store Conversation Context Data toggle RU RU R
My Sessions Widgets - Codes & Tags toggle RU RU R
My Sessions Widgets - Contacts toggle RU RU R
My Sessions Widgets - Embedded Context toggle RU RU R
My Sessions Widgets - Embedded Context dropdown RU RU R
My Sessions Widgets - Session Details toggle RU RU R
My Sessions Widgets - Map toggle RU RU R
My Sessions Widget - Live Transcription toggle RU RU R
My Sessions Widget - Post Call Transcription toggle RU RU R
My Sessions Widgets - Session Parameters RU RU R
Permissions Service Agents List RU RU R
Service Agents Levels and Profiles
Service Owners List RU RU R
Service Owners Levels and Profiles
Users Default Team Owner Role RU RU R
Team member can change active state RU RU RU
Users - list R R R
Users - Role - Member R R R
Users - Role - Owner / Limited Team Owner RU RU R
Users - Active toggle RU RU RU
Virtual Assistant Task Assistant - Audio Transcription toggle RU RU R
Task Assistant - Live Transcription toggle RU RU R
Task Assistant - Speech Recognizer RU RU R
Interact Interact Service Settings RU RU R
Users Users CRUD CRUD
General Display Name R R
Organization Unit RU RU
First Name R R
Last Name R R
UPN R R
O365 ID R R
Licences RU RU
Services Services (user belongs to) R R
Roles Teams-based roles R R
Not Teams-based roles RU RU
Skills Skills and levels RU RU
Profiles Profiles RU RU
N/A Reasons Not Available Reasons toggle RU RU
Not Available Reasons RU RU
Interact User active RU RU
Restrict Access
Domain Template
Integration R R
Assistant Direct Call Templates RU RU
Licensing Tenants Widget
Tenant State Widget R
Service Licenses Widget R
User Licenses Widget R
Level 1 (Tenants List)
Level 2 (Licenses List) R
Level 3 (Edit Popup) RU
Configuration Tenant Organization Units Organization Units CRUD
Name RU
Parent R
Description RU
Workflows Resources Resources CRUD CRUD CRUD
Name RU RU RU
Organization Unit RU RU RU
Audio File RU RU RU
Playlists Play List CRUD CRUD CRUD
Name RU RU RU
Organization Unit RU RU RU
Play List RU RU RU
Workflows Workflow Instances CRUD CRUD RU
Name RU RU R
Organization Unit RU RU R
Template Type R R R
Workflow Template R R R
Workflow RU RU RU
Workflow Templates Workflow Templates CRUD CRUD
Name RU RU
Organization Unit RU RU
Template Type R R
Workflow Template R R
Workflow RU RU
Codes Primary Codes Primary Codes CRUD CRUD
Name RU RU
Organization Unit RU RU
Description RU RU
Secondary Codes Secondary Codes CRUD CRUD
Name RU RU
Organization Unit RU RU
Description RU RU
User Not Available Reasons Not Available Reasons CRUD CRUD
Name RU RU
Organization Unit RU RU
Service Conversation Context Conversation Context CRUD CRUD
Name RU RU
Organization Unit RU RU
URL RU RU
Parameters Parameters CRUD CRUD
Name RU RU
Organization Unit RU RU
Default Value RU RU
ID R RU
Opening Hours Opening Hours CRUD CRUD RU
Name RU RU R
Organization Unit RU RU R
Default RU RU R
Periods CRUD CRUD CRUD
Distribution Skills Skills CRUD CRUD
Name RU RU
Organization Unit RU RU
Skill Categories R
Skill Categories Skill Categories CRUD CRUD
Name RU RU
Organization Unit RU RU
Skill Levels RU RU
Responsibility Levels RU RU
Distribution Policies Distribution Policies CRUD CRUD
Name RU CRUD
Organization Unit RU CRUD
Order RU RU
Preferred User Routing RU RU
Waiting Time toggle RU RU
Waiting Time editbox RU RU
Last User Routing toggle RU RU
Last User Routing Treshold editbox RU RU
Distribution Levels RU RU
Responsibility Profiles Responsibility Profiles CRUD CRUD
Name RU RU
Organization Unit RU RU
Duty toggle R R
Dashboard Non Personal Dashboards Non Personal Dashboards CRUD CRUD
Name RU RU
Organization Unit RU RU
Description RU RU
Color RU RU
Picture RU RU
Dashboard Properties (widgets) RU RU
Attendant Console Address Books Address Books CRUD CRUD
Name RU RU
Organization Unit RU CRUD
Image RU CRUD
Interact Domain Templates (CORS) Domain Templates (CORS) CRUD CRUD
Name RU RU
Organization Unit RU RU
Domain RU RU
Nimbus Assistant Direct Call Templates Direct Call Templates CRUD CRUD
Name RU RU
Organization Unit RU RU
Description RU RU
Trigger Event RU RU
Call Type R R
Actions RU RU
Inbound Internal Teams Calls RU RU
Inbound PSTN Calls RU RU
Inbound External Teams Calls RU RU
Service Call Templates Service Call Templates CRUD CRUD
Name RU RU
Organization Unit RU RU
Description RU RU
Trigger Event RU RU
Call Type R R
Actions RU RU
Inbound Internal Teams Calls RU RU
Inbound PSTN Calls RU RU
Inbound External Teams Calls RU RU
Outbound Service Calls RU RU
Virtual Assistant Speech Recognizer Speech Recognizer CRUD CRUD
Name RU RU
Organization Unit RU RU
Type RU RU
Language (MSFT) RU RU
Region (MSFT) RU RU
Key RU RU
Operations Service Tenant dropdown R
Service dropdown RU
Tasks doughnut R
Tasks list RD
Last Interaction R
Interactions R
Last Updated RE
History R
Download Traces E
Copy Trace Link
Customer Tenant dropdown R
Customer dropdown RU
Last Interaction R
Interactions R
History R
Download Traces E
Copy Trace Link

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