NOTES
Admin roles described on this page have access to the Nimbus Admin (Backend) Portal.
Show Admin URLs…
Nimbus Admin URLs
| Switzerland 01 | https://admin.ch-01.luware.cloud/ |
|---|---|
| Switzerland 02 | https://admin.ch-02.luware.cloud/ |
| Germany 01 | https://admin.dewe-01.luware.cloud/ |
| Germany 02 | https://admin.dewe-02.luware.cloud/ |
| United Kingdom 01 | https://admin.ukso-01.luware.cloud/ |
✅ Make sure to configure your web proxies to allow access to these domains or whitelist the complete *.luware.cloud domain.
✅ Admin roles are granted by Luware Support or selected Service Partners. Details will be discussed during your Onboarding and first Nimbus Installation.
🔎The table below lists all detail permissions. In a nutshell, Admin user roles can do the following:
| Tenant Administrator |
|
|---|---|
| Organization Unit (OU) Administrator |
|
| Workflow (WF) Administrator |
|
Table: Nimbus Admin Portal Roles and Permissions
🔎Legend: Create, Read, Update, Delete, Execute. The term “grid” describes a permission to list (and potentially manipulate) already existing entries of the same type.
Tenant
| Tab | Section | Property | Tenant Admin | OU Admin | WF Admin |
|---|---|---|---|---|---|
| General | - | Name | R | ||
| O365 Domain | R | ||||
| O365 Name | R | ||||
| Tenant Id | R | ||||
| Billing Address | RU | ||||
| Contact | - | Name | RU | ||
| RU | |||||
| Phone Number | RU | ||||
| SIP Address | RU | ||||
| Data Privacy | - | Allow Partner to see User Identifiers | R | ||
| Allow Partner to see Customer Identifiers | R | ||||
| Persist User States in Reporting | RU | ||||
| Data Retention Time (in Months) | R | ||||
| Show user Time in State | RU | ||||
| Provisioning | - | Default OU for MS Teams creation | RU | ||
| Allow service provisioning via MS Teams | RU | ||||
| Enable Multihoming | R | ||||
| Default Team Owner Role | RU | ||||
| Extensions | Outbound | Directly Invite PSTN for Outbound Calls | R | ||
| Directly Invite UPN for Outbound Calls | R | ||||
| Max Scheduled Outbound Tasks per Service | R | ||||
| Interact | Interact enabled | RU | |||
| ACS connection string | RU | ||||
| O365 UserId | RU | ||||
| Widget Key | RE | ||||
| Session Recovery Timeout in Seconds | RU | ||||
| Authorization | RU | ||||
| Assistant | Use your own ACS instance | RU | |||
| Attendant Console | Global Contact Search MS Graph Filter | RU | |||
| Team Visibility | RU | ||||
| Presence Tracking | Track Presence over Guest Accounts | RU | |||
| Grant Permission | E | ||||
| Primary Account | R | ||||
| Test UPN (primary) | RU | ||||
| Secondary Account | R | ||||
| Test UPN (secondary) | RU | ||||
| Modalities | Instant Messaging | Inactivity Timeout | R | ||
| Primary Account | R | ||||
| Test UPN (primary) | RU | ||||
| Secondary Account | R | ||||
| Test UPN (secondary) | RU | ||||
| Max concurrent IM Tasks per service | R | ||||
| Use your own ACS instance | RU | ||||
| ACS connection string | RU | ||||
| ACS resource ID | RU | ||||
| External Tasks | Max concurrent External Tasks per Service | R | |||
| Email Tasks | Max concurrent Email Tasks per Service | R | |||
| Licenses | - | Tenant State | R | ||
| Service | Advanced | R | |||
| Enterprise | R | ||||
| Contact Center Service | R | ||||
| Interact | R | ||||
| User | Attendant Console | R | |||
| Contact Center User | R | ||||
| Interact User | R | ||||
| Assistant | R | ||||
| Modalities - Instant Message Modality | R | ||||
| Modalities - External Task Modality | R | ||||
| Modalities - Email Modality | R |
Services
| Tab | Section | Property | Tenant Admin | OU Admin | WF Admin |
|---|---|---|---|---|---|
| Grid | Services | CRUD | CRUD | RU | |
| Tasks | E | E | |||
| Download Powershell Script | E | E | E | ||
| Tasks | Tasks List | RD | RD | ||
| Download Traces | E | E | |||
| Copy Trace Link | |||||
| Settings | General | Name | RU | RU | R |
| Service Display Name | RU | RU | R | ||
| Service UPN | RU | RU | R | ||
| Application ID | R | R | R | ||
| Organization Unit | RU | RU | R | ||
| PSTN Active | RU | RU | R | ||
| PSTN E.164 Number | RU | RU | R | ||
| Primary Opening Hours | RU | RU | R | ||
| Secondary Opening Hours | RU | RU | R | ||
| SLA Hangup | RU | RU | R | ||
| SLA Acceptance | RU | RU | R | ||
| Short Abandons Threshold in Seconds | RU | RU | R | ||
| Hide User Statistics from Reporting | RU | RU | R | ||
| Show on Historical Session Page | RU | RU | R | ||
| Licences | RU | R | R | ||
| Addons | RU | R | R | ||
| Modalities | Audio Video checkbox | RU | RU | R | |
| Instant Messaging checkbox | RU | RU | R | ||
| External Task checkbox | RU | RU | R | ||
| Email checkbox | RU | RU | R | ||
| Audio Video - Inbound Conversations toggle | RU | RU | R | ||
| Audio Video - Outbound Conversations toggle | RU | RU | R | ||
| Audio Video - Audio Video Workflow dropdown | RU | RU | R | ||
| Audio Video - Voice Message Channel | RU | RU | R | ||
| Instant Messaging - Instant Messaging Workflow dropdown | RU | RU | R | ||
| Instant Messaging - Service System Messages | RU | RU | R | ||
| External Task - External Task Workflow dropdown | RU | RU | R | ||
| Email - Email Workflow dropdown | RU | RU | R | ||
| Email - Mailbox dropdown | RU | RU | R | ||
| Distribution | User Assignment Type | RU | RU | R | |
| Distribution Policy | RU | RU | R | ||
| Users Immediately Active | RU | RU | R | ||
| Conversation Distribution - Available | R | RU | R | ||
| Conversation Distribution - Dnd | R | RU | R | ||
| Conversation Distribution - Offline | R | RU | R | ||
| Conversation Distribution - Busy | RU | RU | R | ||
| Conversation Distribution - Away | RU | RU | R | ||
| Task Priority | RU | RU | R | ||
| ACW | RU | RU | R | ||
| Persistent RONA | RU | RU | R | ||
| Auto Redirect in Emergency Case | RU | RU | R | ||
| Redirect Destination | RU | RU | R | ||
| Extensions | Codes - Primary Codes | RU | RU | R | |
| Codes - Secondary Codes | RU | RU | R | ||
| Assistant - Assistant Conversation Context | RU | RU | R | ||
| Assistant - Service Call Templates | RU | RU | R | ||
| My Sessions - Conversation Context | RU | RU | R | ||
| My Sessions - Store Conversation Context Data toggle | RU | RU | R | ||
| My Sessions - Widgets - Codes & Tags toggle | RU | RU | R | ||
| My Sessions - Widgets - Contacts toggle | RU | RU | R | ||
| My Sessions - Widgets - Embedded Context toggle | RU | RU | R | ||
| My Sessions - Widgets - Embedded Context dropdown | RU | RU | R | ||
| My Sessions - Widgets - Live Caption toggle | RU | RU | R | ||
| My Sessions - Widgets - Transcript toggle | RU | RU | R | ||
| My Sessions - Widgets - Session Details toggle | RU | RU | R | ||
| My Sessions - Widgets - Map toggle | RU | RU | R | ||
| My Sessions - Widgets - Session Parameters | RU | RU | R | ||
| Permissions | Service Agents List | RU | RU | R | |
| Service Agents Levels and Profiles | |||||
| Service Owners List | RU | RU | R | ||
| Service Owners Levels and Profiles | |||||
| Users | Default Team Owner Role | RU | RU | R | |
| Team member can change active state | RU | RU | RU | ||
| Users - list | R | R | R | ||
| Users - Role - Member | R | R | R | ||
| Users - Role - Owner / Limited Team Owner | RU | RU | R | ||
| Users - Active toggle | RU | RU | RU | ||
| Virtual Assistant | Virtual User Assistant - Voice Transcription toggle | RU | RU | R | |
| Virtual User Assistant - Live Captioning toggle | RU | RU | R | ||
| Virtual User Assistant - Speech Recognizer dropdown | RU | RU | R | ||
| Interact | Interact - Active Toggle (general) | RU | RU | R | |
| Interact - Allowed Modalities - Audio&Video Toggle | RU | RU | R | ||
| Interact - Allowed Modalities - Instant Message Toggle | RU | RU | R | ||
| Interact - Restriction - Restrict Access Toggle | RU | RU | R | ||
| Interact - Restriction - Domain Templates Dropdown | RU | RU | R | ||
| Interact - Integration | RU | RU | R |
Users
| Tab | Section | Property | Tenant Admin | OU Admin | WF Admin |
|---|---|---|---|---|---|
| Users | Users | CRUD | CRUD | ||
| General | Display Name | R | R | ||
| Organization Unit | RU | RU | |||
| First Name | R | R | |||
| Last Name | R | R | |||
| UPN | R | R | |||
| O365 ID | R | R | |||
| Licences | RU | RU | |||
| Modalities | RU | RU | |||
| Services | Services (user belongs to) | R | R | ||
| Roles | Teams-based roles | R | R | ||
| Not Teams-based roles | RU | RU | |||
| Skills | Skills and levels | RU | RU | ||
| Profiles | Profiles | RU | RU | ||
| N/A Reasons | Not Available Reasons toggle | RU | RU | ||
| Not Available Reasons | RU | RU | |||
| Interact | User active | RU | RU | ||
| Restrict Access | R | R | |||
| Domain Template | R | R | |||
| Integration | R | R | |||
| Assistant | Direct Call Templates | RU | RU |
Licensing
| Tab | Section | Property | Tenant Admin | OU Admin | WF Admin |
|---|---|---|---|---|---|
| Licensing | - | Tenants Widget | |||
| Tenant State Widget | R | ||||
| Service Licenses Widget | R | ||||
| User Licenses Widget | R | ||||
| Level 1 (Tenants List) | |||||
| Level 2 (Licenses List) | R | ||||
| Edit licences icon | E | ||||
| Level 3 (Edit Popup) | RU |
Configuration
| Group | Section | Property | Tenant Admin | OU Admin | WF Admin |
|---|---|---|---|---|---|
| Tenant | Organization Units | Organization Units | CRUD | ||
| Name | RU | ||||
| Parent | R | ||||
| Description | RU | ||||
| Workflows | Resources | Resources | CRUD | CRUD | CRUD |
| Name | RU | RU | RU | ||
| Organization Unit | RU | RU | RU | ||
| Audio File | RU | RU | RU | ||
| Playlists | Playlists | CRUD | CRUD | CRUD | |
| Name | RU | RU | RU | ||
| Organization Unit | RU | RU | RU | ||
| Playlist Entries | RU | RU | RU | ||
| Workflows | Workflow Instances | CRUD | CRUD | RU | |
| Name | RU | RU | R | ||
| Organization Unit | RU | RU | R | ||
| Template Type | R | R | R | ||
| Workflow Template | R | R | R | ||
| Workflow (Editor) | RU | RU | RU | ||
| Workflow Templates | Workflow Templates | CRUD | CRUD | ||
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Template Type | R | R | |||
| Workflow Template (Selection) | R | R | |||
| Workflow Template (Editor) | RU | RU | |||
| Codes | Primary Codes | Primary Codes | CRUD | CRUD | |
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Description | RU | RU | |||
| Secondary Codes | Secondary Codes | CRUD | CRUD | ||
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Description | RU | RU | |||
| User | Not Available Reasons | Not Available Reasons | CRUD | CRUD | |
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Service | Conversation Context | Conversation Context | CRUD | CRUD | |
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| URL | RU | RU | |||
| Mailboxes | Name | CRUD | CRUD | ||
| Organization Unit | RU | RU | |||
| Email Address | RU | RU | |||
| Parameters | Parameters | CRUD | CRUD | ||
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Default Value | RU | RU | |||
| ID | R | RU | |||
| Opening Hours | Opening Hours | CRUD | CRUD | RU | |
| Name | RU | RU | R | ||
| Organization Unit | RU | RU | R | ||
| Default | RU | RU | R | ||
| Periods | CRUD | CRUD | CRUD | ||
| Distribution | Skills | Skills | CRUD | CRUD | |
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Skill Categories | R | ||||
| Skill Categories | Skill Categories | CRUD | CRUD | ||
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Skill Levels | RU | RU | |||
| Responsibility Levels | RU | RU | |||
| Distribution Policies | Distribution Policies | CRUD | CRUD | ||
| Name | RU | CRUD | |||
| Organization Unit | RU | CRUD | |||
| Order | RU | RU | |||
| Preferred User Routing | RU | RU | |||
| Waiting Time toggle | RU | RU | |||
| Waiting Time editbox | RU | RU | |||
| Last User Routing toggle | RU | RU | |||
| Last User Routing Treshold editbox | RU | RU | |||
| Distribution Levels | RU | RU | |||
| Responsibility Profiles | Responsibility Profiles | CRUD | CRUD | ||
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Duty toggle | R | R | |||
| Instant Messaging | Direct System Messages | Direct System Messages grid | CRUD | CRUD | |
| General - Name | RU | RU | |||
| General - Organization Unit | RU | RU | |||
| General - Description | RU | RU | |||
| General - User | RU | RU | |||
| General - Custom Usert Display Name | RU | RU | |||
| Messages to User - "Acccept" Adaptive Card | RU | RU | |||
| Messages to User - "Terminate" Adaptive Card | RU | RU | |||
| Messages to User - Session Embed | RU | RU | |||
| Messages to Customer - Session Connected | RU | RU | |||
| Messages to Customer - Session Ended by User | RU | RU | |||
| Messages to Customer - Session Declined by User | RU | RU | |||
| Service System Messages | Service System Messages grid | CRUD | CRUD | ||
| General - Name | RU | RU | |||
| General - Organization Unit | RU | RU | |||
| General - Description | RU | RU | |||
| General - User | RU | RU | |||
| General - Custom Usert Display Name | RU | RU | |||
| Messages to User - "Acccept" Adaptive Card | RU | RU | |||
| Messages to User - "Terminate" Adaptive Card | RU | RU | |||
| Messages to User - Session Embed | RU | RU | |||
| Messages to Customer - Session Connected | RU | RU | |||
| Messages to Customer - Session Ended by User | RU | RU | |||
| Attendant Console | Address Books | Address Books | CRUD | CRUD | |
| Name | RU | RU | |||
| Organization Unit | RU | CRUD | |||
| Image | RU | CRUD | |||
| Interact | Domain Templates (CORS) | Domain Templates (CORS) | CRUD | CRUD | |
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Domain | RU | RU | |||
| Nimbus Assistant | Direct Call Templates | Direct Call Templates | CRUD | CRUD | |
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Description | RU | RU | |||
| Trigger Event | RU | RU | |||
| Call Type | R | R | |||
| Actions | RU | RU | |||
| Inbound Internal Teams Calls | RU | RU | |||
| Inbound PSTN Calls | RU | RU | |||
| Inbound External Teams Calls | RU | RU | |||
| Service Call Templates | Service Call Templates | CRUD | CRUD | ||
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Description | RU | RU | |||
| Trigger Event | RU | RU | |||
| Call Type | R | R | |||
| Actions | RU | RU | |||
| Inbound Internal Teams Calls | RU | RU | |||
| Inbound PSTN Calls | RU | RU | |||
| Inbound External Teams Calls | RU | RU | |||
| Outbound Service Calls | RU | RU | |||
| Virtual Assistant | Speech Recognizer | Speech Recognizer | CRUD | CRUD | |
| Name | RU | RU | |||
| Organization Unit | RU | RU | |||
| Type | RU | RU | |||
| Language (MSFT) | RU | RU | |||
| Region (MSFT) | RU | RU | |||
| Key | RU | RU |
Operations
| Tab | Section | Property | Tenant Admin | OU Admin | WF Admin |
|---|---|---|---|---|---|
| Service | Widgets | Tenant dropdown | R | ||
| Service dropdown | RU | ||||
| Tasks doughnut | R | ||||
| Tasks list | RD | ||||
| Last Interaction | R | ||||
| Interactions | R | ||||
| Last Updated | RE | ||||
| History | R | ||||
| Download Traces | E | ||||
| Copy Trace Link | |||||
| Customer | Widgets | Tenant dropdown | R | ||
| Customer dropdown | RU | ||||
| Last Interaction | R | ||||
| Interactions | R | ||||
| History | R | ||||
| Download Traces | E | ||||
| Copy Trace Link |