Companion - Nimbus Admin Portal
AI driven features, that help administrate your Nimbus cluster, for example by providing AI-driven guidance and instructions.
Companion1 Features |
Description |  |
| Companion Interface with Knowledge Assistant | Access to the “Knowledge Assistant” interface, which directly answers product-related questions, based on official Nimbus documentation. | ✔️ |
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Companion Interface with Configuration Assistant |
The Companion Interface can also leverage a NImbus Configuration Assistant which can help with certain configuration scenarios4 such as setting up Virtual Users for Nimbus AI service bots. | ✔️ |
Companion - Nimbus User Portal
AI driven settings and features, that help improve your service's overall performance, for example by assisting Nimbus Users with AI-driven context, Live Caption, or Transcription functions.
Companion2 Features |
Description | |
| Companion Interface with Knowledge Assistant | Access to the “Knowledge Assistant” interface, which directly answers product-related questions, based on official Nimbus documentation. | ✔️ |
| Transcription | Automatic historic Transcription of calls | ✔️ |
| Summarization | AI-driven summarization of the interaction e.g., recap, issue, resolution | ✔️ |
| Codes Suggestion | Automatic code suggestions based on configured context fields. | ✔️ |
| Tags Suggestion | Automatic tag suggestions based on previous transcription context. | ✔️ |
| Auto-assign Tags and Codes | Automatic assignment of Codes and/or Tags once a confidence threshold is reached, without requiring manual suggestion review. | ✔️ |
| Live Caption3 | Automatic live captioning of ongoing customer/user interactions, requires Transcription | ✔️ |
1 All Companion Admin Portal features can be accessed by users in Admin Roles.
2 All Companion User Portal features that involve Service interactions require an Enterprise or Contact Center license on the Service, and a Companion license on the User. Usage requires Tenant Admin consent in Data Privacy Tenant Settings for the usage of Companion AI Features. Enabling the feature will invite a Nimbus bot to sessions in order to create a transcript of the interaction between customer, user and/or other 3rd-party participants, AI-driven bots and consultants. Configuration is done in Companion Service Settings and Extension Service Settings.
3 Live Caption is currently part of the Companion license. It will be a separate license in the near future.
4 Configuration Assistant capabilities respect the currently logged-in user permissions.