💡The screenshot below is an example. Depending on your user role as well as the amount of services and each Service Type in your view may be different. All possible available columns are explained in the table below.
My Services details
The following elements and controls are available:
My Services elements
(Service Name with additional Controls)
USER As MS-Teams based service user you can toggle your own availability individually for each service.
💡 Not available on skill-based services, on which you control your availability via Duty States using either Portal or standalone Assistant.
"Active" toggle controls are available for each service. When set to "On" any user account (including your own) is considerred for a service and can receive tasks while in an available User State.
Your own On/Off toggle is identical to the one in the Service header. → The color of the respective services header changes between grey or green, depending of your own "Active" status. The service itself continues to operate.
With "Service Owner" Roles you can override this "Active" status of your team members. → This will immediately synchronize their own Nimbus "Active" status toggle in all parts of the Nimbus UI.
In skill-based services, this control is disabled. → Also see "Distribution Level" column description below.
Distribution Level r
✅ Note that skill-based distribution is a Contact Center Nimbus Feature.
Depending on configuration Nimbus services can distribute tasks based on Skills and Responsibilities among users who fulfill the requirements.
The distribution level is defined via Distribution Policies , determining, on which level of escalation a user is considered for tasks.