A task modality describes how a user interacts with a customer or system, for example:
- Audio/Video (AV) – calls or meetings. UI interactions are explained under Call Handling.
- Instant Messaging (IM) – chat interactions UI interactions are explained under Instant Message Handling.
- Email – email‑based tasks. UI interactions are explained under Email Handling.
- External Task – tasks created via integrations or workflows, External Task Handling is not necessarily tied to customer interaction.
✅Related Steps / Preconditions
- Modalities are distributed licenses, and can be distributed via License Management. The avaiable license contingency can also be inspected in the License Tenant Settings.
- Each modality is handled via individual service Workflows. Unless enabled via Modalities Service Settings – and without the corresponding workflow applied – users will not receive tasks in that modality.
- With Task Parallelization enabled for a Nimbus user, multiple tasks in different modalities can be handled in parallel