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Licenses Tenant Settings

Check on license contingencies available on your tenant

Here you can check and distribute licenses that enable/disable Nimbus Features. The counters change when you Manage Licenses per Service and Users respectively, drawing from your current license contingency.

The different sections of this view are described in the following:

Tenant State

💡The Tenant State summarizes availability of Nimbus Features and Licenses at a glance. Your status can only be changed by a Luware System Administrator and is indicated as follows:

Active - your Nimbus subscription is active and valid.
Trial - your Nimbus subscription is in trial mode. You can try out Nimbus Features within the trial period.
Suspended - your Nimbus subscription has been suspended.
Expired - your Nimbus subscription has expired. Get in contact with Luware Support if you need to renew it.
Canceled - your Nimbus subscription is cancelled.
Lab - a Nimbus lab subscription for test purposes.

🤔What happens on Tenant suspension?

All Users will not be able to login to Nimbus and related apps anymore.
Inbound / Outbound tasks will be rejected and incoming calls will be redirected to a default announcement workflow.

💡This state can only be resolved by a Luware Administrator.

🤔What if my (productive) Tenant is not shown "Active" yet?

💡Your Customer Success specialist will reach out to you with further details on your license usage and the course of action.

For any immediate questions on your License Management you can always contact Luware support.

Luware Support Address

Luware Website	https://luware.com/support/
Luware Helpdesk	https://helpdesk.luware.cloud
Cloud Service Status	https://status.luware.cloud/

Luware support contact details

🔎 Good to know: Your overall license contingency can be distributed in bulk using Admin Portal > License Management. To change the available license contingency, get in touch with your Customer Success partner.

Service

Service Licenses	Shows your usage of Nimbus licenses per Service type.¹ Advanced Routing - the default license for new new Services. Enterprise Routing - Services with additional call and context features. Contact Center - Services with Contact Center features. ¹🔎 Refer to Nimbus Features > Service Features for a detail comparison of available Service licenses. ✅ Managing Service licenses: Licenses and Apps are managed via Service Administration > General tab within the respective Service. Via License Management view you can apply and remove licensing in bulk.
Addon Licenses	Interact Service - Services that have Interact enabled.

Service Licenses

Shows your usage of Nimbus licenses per Service type.¹

Advanced Routing - the default license for new new Services.
Enterprise Routing - Services with additional call and context features.
Contact Center - Services with Contact Center features.

¹🔎 Refer to Nimbus Features > Service Features for a detail comparison of available Service licenses.

✅ Managing Service licenses:

Licenses and Apps are managed via Service Administration > General tab within the respective Service.
Via License Management view you can apply and remove licensing in bulk.

Addon Licenses

Interact Service - Services that have Interact enabled.

User

User Licenses	Shows your usage of Nimbus User licenses. Refer to Nimbus Features for more context. Contact Center User - Users (Agents) with Contact Center features. Interact - Users that have Interact enabled. Attendant Console - Users that have Attendant Console enabled. Assistant - Users that have Assistant enabled. Companion - Users that have Nimbus Companion features enabled (e.g. Transcription and Live Caption). ¹🔎 Refer to Nimbus Features > User Features for a detail comparison of available User licenses. ✅ Managing User licenses: Licenses and Apps are managed via User Administration > General tab. Visit License Management to learn more on how to change your User licensing in bulk.

User Licenses

Shows your usage of Nimbus User licenses. Refer to Nimbus Features for more context.

Contact Center User - Users (Agents) with Contact Center features.
Interact - Users that have Interact enabled.
Attendant Console - Users that have Attendant Console enabled.
Assistant - Users that have Assistant enabled.
Companion - Users that have Nimbus Companion features enabled (e.g. Transcription and Live Caption).

¹🔎 Refer to Nimbus Features > User Features for a detail comparison of available User licenses.

✅ Managing User licenses:

Licenses and Apps are managed via User Administration > General tab.
Visit License Management to learn more on how to change your User licensing in bulk.

Modalities

Modality Licenses	Shows the number of allowed Users per channel of communication. Audio/Video - The default modality for new users, allowing to handle Audio/Video tasks (Calls). Instant Messaging Modality - Users that are enabled to use Instant Messaging modality in combination with Interact. Email Modality - Users that are enabled to handle Emails. External Tasks - Users that are enabled to receive and handle external tasks. ¹🔎 All modality-specific Workflows that distribute tasks to Users can be configured via Modalities Service Settings per Service.

Modality Licenses

Shows the number of allowed Users per channel of communication.

Audio/Video - The default modality for new users, allowing to handle Audio/Video tasks (Calls).
Instant Messaging Modality - Users that are enabled to use Instant Messaging modality in combination with Interact.
Email Modality - Users that are enabled to handle Emails.
External Tasks - Users that are enabled to receive and handle external tasks.

¹🔎 All modality-specific Workflows that distribute tasks to Users can be configured via Modalities Service Settings per Service.

Artificial Intelligence

Virtual User	INC Public Preview Beta Feature This feature is in PUBLIC PREVIEW and may not yet be available to all customers. Functionality, scope and design may change considerably. Shows the number of licenses allowed to be distributed to Virtual Users (configuration items). ✅ Managing Virtual User licenses: Virtual Users must be created as part of the Configuration in the Admin Portal. Virtual Users are added to Audio/Video workflows by using the "Add Virtual User" Conversation Handling Activity. ☝If no license is applied to a Virtual User, the “Failed” exit of the activity is taken automatically. Visit License Management to bulk-assign licenses to existing Virtual Users.

Virtual User

INC Public Preview Beta Feature

This feature is in PUBLIC PREVIEW and may not yet be available to all customers. Functionality, scope and design may change considerably.

Shows the number of licenses allowed to be distributed to Virtual Users (configuration items).

✅ Managing Virtual User licenses:

Virtual Users must be created as part of the Configuration in the Admin Portal.
Virtual Users are added to Audio/Video workflows by using the "Add Virtual User" Conversation Handling Activity.
☝If no license is applied to a Virtual User, the “Failed” exit of the activity is taken automatically.
Visit License Management to bulk-assign licenses to existing Virtual Users.

Luware Knowledge

Nimbus

Recording

Resource Library

Licenses Tenant Settings

Check on license contingencies available on your tenant

INC Tenant State widget

🤔What happens on Tenant suspension?

🤔What if my (productive) Tenant is not shown "Active" yet?

Luware Support Address

Service

User

Modalities

Artificial Intelligence

INC Public Preview Beta Feature

Luware Knowledge

Nimbus

Recording

Resource Library

INC Tenant State widget

🤔What happens on Tenant suspension?

🤔What if my (productive) Tenant is not shown "Active" yet?

Luware Support Address

Service

User

Modalities

Artificial Intelligence

INC Public Preview Beta Feature

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