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Licenses Tenant Settings

Check on license contingencies available on your tenant

Here you can check and distribute licenses that enable/disable Nimbus Features. The counters change when you Manage Licenses per Service and Users respectively, drawing from your current license contingency.

The different sections of this view are described in the following:

Tenant State	🔎 Good to know: Your overall license contingency can be distributed in bulk using Admin Portal > License Management. To change the available license contingency, get in touch with your Customer Success partner.

Service

Service Licenses	Shows your usage of Nimbus licenses per Service type.¹ Advanced Routing - the default license for new new Services. Enterprise Routing - Services with additional call and context features. Contact Center - Services with Contact Center features. ¹🔎 Refer to Nimbus Features > Service Features for a detail comparison of available Service licenses. ✅ Managing Service licenses: Licenses and Apps are managed via Service Administration > General tab within the respective Service. Via License Management view you can apply and remove licensing in bulk.
Addon Licenses	Interact Service - Services that have Interact enabled.

Service Licenses

Shows your usage of Nimbus licenses per Service type.¹

Advanced Routing - the default license for new new Services.
Enterprise Routing - Services with additional call and context features.
Contact Center - Services with Contact Center features.

¹🔎 Refer to Nimbus Features > Service Features for a detail comparison of available Service licenses.

✅ Managing Service licenses:

Licenses and Apps are managed via Service Administration > General tab within the respective Service.
Via License Management view you can apply and remove licensing in bulk.

Addon Licenses

Interact Service - Services that have Interact enabled.

User

User Licenses	Shows your usage of Nimbus User licenses. Refer to Nimbus Features for more context. Contact Center User - Users (Agents) with Contact Center features. Interact - Users that have Interact enabled. Attendant Console - Users that have Attendant Console enabled. Assistant - Users that have Assistant enabled. Companion - Users that have Nimbus Companion features enabled (e.g. Transcription and Live Caption). ¹🔎 Refer to Nimbus Features > User Features for a detail comparison of available User licenses. ✅ Managing User licenses: Licenses and Apps are managed via User Administration > General tab. Visit License Management to learn more on how to change your User licensing in bulk.

User Licenses

Shows your usage of Nimbus User licenses. Refer to Nimbus Features for more context.

Contact Center User - Users (Agents) with Contact Center features.
Interact - Users that have Interact enabled.
Attendant Console - Users that have Attendant Console enabled.
Assistant - Users that have Assistant enabled.
Companion - Users that have Nimbus Companion features enabled (e.g. Transcription and Live Caption).

¹🔎 Refer to Nimbus Features > User Features for a detail comparison of available User licenses.

✅ Managing User licenses:

Licenses and Apps are managed via User Administration > General tab.
Visit License Management to learn more on how to change your User licensing in bulk.

Modalities

Modality Licenses	Shows the number of allowed Users per channel of communication. Audio/Video - The default modality for new users, allowing to handle Audio/Video tasks (Calls). Instant Messaging Modality - Users that are enabled to use Instant Messaging modality in combination with Interact. Email Modality - Users that are enabled to handle Emails. External Tasks - Users that are enabled to receive and handle external tasks. ¹🔎 All modality-specific Workflows that distribute tasks to Users can be configured via Modalities Service Settings per Service.

Modality Licenses

Shows the number of allowed Users per channel of communication.

Audio/Video - The default modality for new users, allowing to handle Audio/Video tasks (Calls).
Instant Messaging Modality - Users that are enabled to use Instant Messaging modality in combination with Interact.
Email Modality - Users that are enabled to handle Emails.
External Tasks - Users that are enabled to receive and handle external tasks.

¹🔎 All modality-specific Workflows that distribute tasks to Users can be configured via Modalities Service Settings per Service.

Artificial Intelligence

Virtual User	Shows the number of licenses allowed to be distributed to Virtual Users (configuration items). ✅ Managing Virtual User licenses: Virtual Users must be created as part of the Configuration in the Admin Portal. Virtual Users are added to Audio/Video workflows by using the "Add Virtual User" Conversation Handling Activity. ☝If no license is applied to a Virtual User, the “Failed” exit of the activity is taken automatically. Visit License Management to bulk-assign licenses to existing Virtual Users.

Virtual User

Shows the number of licenses allowed to be distributed to Virtual Users (configuration items).

✅ Managing Virtual User licenses:

Virtual Users must be created as part of the Configuration in the Admin Portal.
Virtual Users are added to Audio/Video workflows by using the "Add Virtual User" Conversation Handling Activity.
☝If no license is applied to a Virtual User, the “Failed” exit of the activity is taken automatically.
Visit License Management to bulk-assign licenses to existing Virtual Users.

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Licenses Tenant Settings

Check on license contingencies available on your tenant

Service

User

Modalities

Artificial Intelligence

Luware Knowledge

Luware Nimbus

Luware Recording

Resource Library

Service

User

Modalities

Artificial Intelligence

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