• Service Name and PSTN Number (if defined in General Service Settings).
• Active toggle — toggles your own availability for that specific service. (Not shown on skill-based services — there you control availability via Duty States.)
• Service Settings cog — visible to service owners and administrators.
• Outbound Service Call — visible when enabled by the service owner in Distribution Service Settings. Any member can then initiate Call On Behalf.

• In Queue — count of tasks currently waiting for this service.
• Readiness — count of team members in an “Ready” User State. 

• Source — caller name when resolvable, otherwise "Anonymous".
• Info icon - with caller details, if previously retrieved via Power Automate Connector.
• Queue time — showing longest-waiting tasks on top.
• Distribution level — only on Contact Center services with Distribution Policies.
• Pickup controls — only when the service's Workflow uses a Queue Activity of type "Pickup". → See Distribution Types.

On the Avatar Picture: Mirrors the user's presence in MS Teams.

💡 Note that this is a separate indicator, but related to the → User State

🔎 Some services still distribute to Busy or Away users — controlled per service in Distribution Service Settings.🔎

Shows the available modality slots and capacity per user:

• Grey: Modality not assigned to user
• Black: Modality used, free capacity
• Red: Modality used, no free capacity

💡Good to know: A modality icon shows only when the service has it enabled in the Modalities Service Settings.

Task Capacity

(info-popup, shown on mouse-over)

Shows, at a glance, how much of the user's task capacity is already in use. 

The popup shows total capacity, plus a breakdown for the modalities the user is configured for:

• Total — overall task slots across all modalities.
• Audio — voice calls.
• Instant Messaging — chat / IM tasks.
• External Task — third-party tasks fed in via API (e.g. CRM-triggered work items).
• Email — email tasks (when the service is configured for email).

Can either be “Ready" (green) or “Not Ready" (red):

• Shows if Nimbus considers the user available for (new or additional) tasks.
• Is a combination from Teams Presence, Duty Profile, Skill match, and the → "Active" toggle that steers service

✅ Service Owners: “Readiness” criteria for MS Teams Presence can be defined individually in the Distribution Service Settings. Advanced features such as Task Parallelization settings may also impact user Readiness.
✅ Tenant Admins: Extended presence and Readiness status tooltips can be enabled via Data Privacy Tenant Settings.

🔎 Note that your current User State signals “Readiness” to receive tasks from any of your services . It is a combined status from all your Nimbus services. Based on these criteria, each service can individually consider you as “Ready” or “Not Ready” to receive new tasks. 

🔎 See Not Ready Reasons (NRR) for the complete list of reasons.

Per-service On / Off switch. 

• When On the user is considered Ready for tasks (provided the → User State allows it).
• Your own toggle here is the same control as the Active toggle in the Service header.
• Service Owners can override a member's toggle — the change syncs everywhere in their Nimbus UI.
• Disabled on skill-based services — availability there is governed by Duty States instead.

✅ Nimbus Feature: Contact Center only. 

• The escalation level at which this user is considered for tasks, set via Distribution Policies 
• The user's currently selected Responsibility Profile steers if the service can consider the user as “Ready" for tasks (and at which escalation level).