☝ The workflow editor is a very powerful tool, but also allows for misconfigurations and lost calls. Listed below are the most common issues our users report, and how to avoid them:
✅ Workflows: Best Practice
- Make sure to use Workflow Templates as pointers on how your workflows should be structured. Gradually expand and test your configurations to avoid mistakes.
- We provide Power Automate Use Cases examples that also include examples using the workflow editor. Read them to get the most out of Nimbus and your external systems.
- Keep in mind that any workflow changes take effect immediately – either in Modality Service Settings or the workflow itself. We therefore recommend to test larger changes on copies or a (hidden) service, using test calls.
| Issue | Caused by | How to Avoid |
|---|---|---|
| 🤔 Calls are not getting accepted at all | "Start" node wasn't connected to any other Workflow Activity node. |
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| 🤔 Calls are accepted but not handled (to completion) | Announcements or similar activities have exit nodes which are not handled, resulting in stuck calls. |
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| 🤔 Calls are stuck in an infinite loop | Steps redirecting on themselves with no exit condition. |
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| 🤔 Calls were not re-entered in the same Queue |
Calls reaching the end of a Queue e.g. "Timeout" getting re-inserted into the same queue. This causes inconsistent reporting states for the call and sometimes Infinite loops. |
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| 🤔Parameter checks fail or the default exit is always taken | Either the parameter is not written correctly (or not in time) or the validation with regular expression fails to find a pattern. In either case the workflow activity takes the default exits. |
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| 🤔I want to select a certain Configuration data item but don't see it in my workflow |
Visibility data entities in your workflows follows the Organization Unit (OU) → "Reading along the path" rule.
When workflow-dependent items are moved to a different OU, your workflow will continue to operate. However, once deselected away from, a moved entity cannot be selected again. |
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