Check Task
| Description |
Checks the current state of the task and takes exit paths accordingly. Usage Conditions:
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| Required Predecessor | Accept → Queue Task (anywhere prior in the workflow) | ||||||
| License |
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| Modalities | Audio / Video | Instant Messaging | External Task | ||||
Common Properties
| Configurable Properties | Description |
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Queue Time Limit (dd:hh:mm:ss) |
Sets the allowed maximum time limit.
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Connection Attempts (toggle) |
Enables an attempt check for this task. (Call ringing or Chat request to any user, counting the total attempts made). 🔍 Rules in the info box below apply. |
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Connection Attempts (number) |
✅ Shown when attempts are enabled. Sets the amount of maximum connection attempts to users. |
Exit Criteria Rules
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Audio / Video
Tip: Start with a Workflow Template
Multiple “Check Task” activities can be used in a workflow, e.g. in between "Play Music", "Input Customer", "Get Queue Position".
You can find a basic example on how to use “Queue, Check, Cancel Task” type activities by starting with our “Queue IVR Voicemail” Workflow Template.
