This page will always reflect the latest Release Notes, recent improvements and changes made to Nimbus.
Other Information Resources:
- Our Release Note History contains information on all previous releases from this year.
- Updates on our Nimbus Power BI Template are distributed on request. Please refer to the Nimbus BI Template Release Notes for updates.
- Also visit the following sources to stay up-to-date on Nimbus in both features and (upcoming) maintenance:
INC External News Resources
📣Important Announcements
Please take note of the following long-term and ongoing announcements below:
☝Microsoft to enforce PSTN License Checks by End of September
INC PSTN License Check Enforcement Notice
☝Ahead Notice: Microsoft enforcing PSTN license checks for bot calls
Amendment 07.05.2025: Microsoft has moved the date from June to end of September.
From: https://devblogs.microsoft.com/microsoft365dev/enforcement-of-license-checks-for-pstn-bot-calls/
Topic: Microsoft announced changes to PSTN license checks for bots. From the Blog Post of Microsoft:
As part of Microsoft’s feature parity with Teams Phone extensibility, we’re announcing the enforcement of Phone System license checks for Bot-initiated transfers to Teams users. This current gap in our systems will be addressed in September 2025.
Microsoft Teams requires that Teams users behind applications such as queue applications require a phone system license and the user to be Enterprise Voice Enabled. We’re aligning the Microsoft Graph API with that requirement.
What is the change?
Effective September 30, 2025:
- Teams users will still have the option to transfer calls to other Teams users manually even if they don’t have a PSTN phone system license.
- Bot-initiated transfers and add participant requests to non-phone system enabled users will be blocked.
🤔How does this affect Nimbus? Nimbus uses bots to initiate and monitor (safe) transfers and create call conferences. If Microsoft decides to pull through with this change by September 30, 2025, all Nimbus transfers and consultation calls will be blocked and fail without any possible workaround or error handling.
✅Required Action for Tenant Administrators / Service Owners: This change mandates the use of a PSTN License on all Users you either transfer to or start a consultation call with.
End of announcements. Regular release notes continue below.
07 August 2025 - 1.115 Release Notes
🔖 This is a major update, bringing many new changes and improvements into Nimbus. This update is rolled out sequentially on our clusters:
| Cluster | Update on |
|---|---|
| United States 01 / Australia 01 | 07/08/2025 |
| United Kingdom 01 | 11/08/2025 |
| Switzerland 02 / Germany 02 | 13/08/2025 |
| Switzerland 01 | 17/08/2025 |
| Europe 01 | 20/08/2025 |
| Germany 01 | 24/08/2025 |
Customer Insights UI Improvements
Customer Insights has gotten some smaller UX and UI improvements:
- Nimbus “Dark Mode” theme – configured in User Preferences (Portal) – is now fully supported.
- Search button removed, as the search is performed automatically when users add a search term.
- Search box now provides instructions.
Virtual User License Preview
INC Public Preview Beta Feature
This feature is in PUBLIC PREVIEW and may not yet be available to all customers. Functionality, scope and design may change considerably.
To allow for more flexible configuration, Virtual Users now require a separate license to be applied either via License Management or the configuration item itself.
- Virtual Users are now also usable by Enterprise Routing services (in addition to pre-existing Contact Center).
- Licenses Tenant Settings now have a “Virtual User” license option. Note that this feature is in Public Preview, so it may not be available on all Tenants yet. The license enables usage of the “Add Virtual User” Workflow Activity. A missing license on the Virtual User (required for the activity) results in the “Failed” to be taken automatically.
Other Changes and Improvements
-
Companion Service Settings - Individual toggle options for “Transcription” and “Live Captioning” were added to the Companion Tab.
💡Note that Transcription must first be set up to use Live Caption. - Extensions Service Settings - “Transcription” widget naming changed to “Companion” to clarify the multi-purpose intent.
 |
 |
INC Transcription Limitations
KNOWN TRANSCRIPTION LIMITATIONS
- Transcription is currently only supported for inbound calls. Outbound Calls (i.e. Call On Behalf ) will not be transcribed.
- Using Live Captioning currently mandates Transcription to be enabled as well. Speech Recognizers are required for both features.
💡We are actively working on further improvements to make both features configurable separately.
Supervision - By Design (Not a limitation): As long as Supervisors remain in Listen or Whisper mode during a conversation, their voice is not being transcribed. Only during ”Barge In" they are part of the conversation and transcription is active.