Nimbus offers different types of service licenses, tied to a set of individual Nimbus Features respectively.
✅ Note: A change in service license settings may require changes to your user licensing as well. For example: Any Contact Center service also requires at least one Contact Center licensed user in order to operate and make use of the new features. Visit the License Management page to gain an overview of your license distribution.
Deciding which service type to choose
Refer to the table below to learn about the differences in service licensing.
|By default Nimbus is provisioned as a "Advanced Routing" service.
|Enterprise Routing offers more workflow flexibility and additional call context support.
|Collaborative teams and customer services requiring flexibility with minimal setup effort.
|Extended teams with dedicated support and sales capabilities, tied into external CRM / Service Desk systems.
User groups and service users are directly tied into the channel system of MS Teams and sync automatically.
🔍 For a direct comparison of features and available options, visit our Nimbus Features page.