03 Feb 2025 - 1.106 Release Notes

🔖 This is a major update, bringing many new changes and improvements into Nimbus. This update is rolled out sequentially on our clusters:

Bulk Editing for Services: After a successful start with Users, Bulk Editing is now extended to Services, with a limitation to certain tabs to prevent incompatible changes from happening. Bulk Editing is limited to Administrators when logged in via the Service Administration UI and supports the following settings (tabs):

• General Service Settings Tab (Organization Unit, Opening Hours, Reporting SLA, Licenses)
• Modality Service Settings Tab (Modalities and their specific Workflow changes)
• 💡Related Notes:  Other service-related tabs and certain options are excluded from Bulk Editing to prevent unique or critical Service settings from being overridden. ☝Also note our updated limitations on this feature.
• License Management and License Downgrade restrictions apply, meaning that you cannot up or downgrade licenses when insufficient licenses are available OR higher-tier license features are in use, preventing a downgrade. 
  We keep this as a conscious decision in favor of manual change effort, as changes in bulk could disable a lot of productive functionality all at once, with potentially irreversible effects. 

Other Changes and Improvements

• UI Improvements:
  • Adjusted header behavior during creation of all all Configuration entities. Headers now have breadcrumb-style navigation.
  • Adjusted header design also during “Edit” mode of any configuration entry, allowing to exit editing mode more conveniently.
  • Aligned the "Create" behavior for Opening Hours and Non-Personal Dashboards to be in line with Workflows and Workflow Templates, meaning that now everything uses the same creation wizard page design instead of popups.
• Assistant - Phone button (icon next to Service header) for making an Outbound Call is now available for the "Team Owner Limited" role.
• Bulk Editing - Will now show a warning when other Bulk Edit operations (e.g. by a 2nd Administrator) are currently being rolled out. During this time, the UI will prevent changes from being made and offer a page refresh once done.

20 Jan 2025 - 1.105 Release Notes

🔖 This is a BI / Reporting content update, bringing changes and improvements to the Nimbus Power BI Template as well as a larger content Update on our Knowledge Base. 

💡No changes were made to the Nimbus production servers or system.

KB Updates: 

• Nimbus Reporting - new concept page added to the KB, explain all reporting concepts in more detail and giving readers a comprehensive overview. on all aspects of In-App (live) and historic reporting.
• Facts - Columns and Data Types - Small additions to the KB:
  • ServiceSession > IsShortConversation - behavior description added.
  • User Session > RingTime - note for unaccounted delays caused by MSFT infrastructure added.
  • User Session > ConnectedTime - description updated to distinguish behavior by inbound/outbound ConnectedTime.
• Nimbus Power BI Template Overview  - Codes & Tags are now split into two tabs to allow analysis of either the 1st selected or all selected tags and codes. More details in the BI Template Release Notes below.