License downgrades can be performed from within the Licensing overview. However, when Nimbus Features are already in use, a warning will be shown:
🔍 Checking for downgrades in the "Licensing" view
To downgrade from a higher tier license, any related Nimbus Features and their data entities must be removed or unassigned from the user or service. This is done via Service Administration and User Administration respectively. Refer to the License downgrade checklist below for details.
Tooltips will inform about the settings that prevent a license downgrade.
What do I need to check?
License Downgrade Checklist
Downgrade from Features that need to be checked / deactivated in order to downgrade
|Things to check
✅ Check and disable additional Context, Codes and Tags enabled in the My Sessions view.
✅ Check everything from → Enterprise Routing disable related Features.
✅ Additionally you need to...
Individual Contact Center licenses can also apply to users. There are two methods to remove a license from a user:
☝ Warning: Removing a Contact Center license from a user will remove ALL associated settings and service assignments. This action is irreversible, meaning that you must re-define this user if you ever reconsider adding the license again.
💡 As an example: a user can have individual Skills and Responsibilities and be assigned to multiple services via Agent Service Settings. Both associations are getting removed alongside with the license . If you want to re-assign or reinstate your Contact Center license at a later point you might want to check on Responsibility Profiles to ensure that the licensed user is correctly queued, according to your (remaining or new) service's Distribution Policies .
🤔 Why isn't the license downgrade automated? As features such as skills and workflows may be used across multiple services, simply removing them is not an option. A manual check ensures that features are consciously removed and don't render your remaining services unreachable, e.g. due to suddenly disabled workflow activities or missing parameters required for call routing.
🤔 I have finished my checks. What comes next? Once the steps are done, get in contact with your service partner or Luware support to downgrade your license.