PRECONDITIONS Access to the Portal (Frontend UI) of Nimbus is granted via the following links. Note that the URL is depending...
November 30th, 2023 3167 views 0 likes
Nimbus can be installed on your MS Teams client and used as a personalized App for easier access to Nimbus features....
December 3rd, 2023 3349 views 0 likes
PRECONDITIONS In order to see the Nimbus Team Dashboard the following requirements must be met: Nimbus Installation - This must be completed...
December 3rd, 2023 2431 views 0 likes
The "My Sessions" tab provides information on both your current and past user sessions. In here you can do the following:...
December 3rd, 2023 2842 views 0 likes
The "My Overview" tab is your personal dashboard, combining daily call metrics, call handling and team presence in one view....
December 3rd, 2023 9659 views 0 likes
The "Services Overview" tab is a quick and easy way to interact within multiple teams simultaneously, acting either in your role...
December 3rd, 2023 1815 views 0 likes
PRECONDITIONS In order to see the Live View, you need to fulfill the following requirements: Your Administrator must complete the Nimbus...
November 30th, 2023 2236 views 0 likes
The Statistics tab aggregates long-term service statistics for the currently selected service. Nimbus gathers this historic data in the background and stores it...
December 6th, 2023 4023 views 0 likes
The "Sessions List" page lists concluded sessions and the related data – e.g. the number and duration of involved User sessions,...
December 2nd, 2023 2165 views 0 likes
Enterprise Contact Center This App must be licensed separately per user or service. For more details, head to Nimbus Features...
December 3rd, 2023 2547 views 0 likes