24 Feb 2025 - 1.107 Release Notes

🔖 This is a major update, bringing many new changes and improvements into Nimbus. This update is rolled out sequentially on our clusters:

💡Table updated on 26/02/2025

Custom Roles have been added to Nimbus. Administrators can define and assign them to any user.

• New Custom Roles added to Admin > Configuration >  User section.
• Each Custom Role is defined with detail permissions according to our User Role (RBAC) Matrix.
• Permissions are granted per Organization Units scope.
• Roles can then be assigned via User Administration > Roles Tab.
  ☝Be aware that custom roles will be listed alongside with base Nimbus roles so proper naming is important.
• You can assign up to 5 Custom Roles to a user in Roles User Settings. If this limit is reached for a user, further Custom Roles will be disabled in the dropdown.

New Change History page was added to Operations.

• The Change History lists all (bulk) changes made on Nimbus data entities, starting with changes made to Service Administration, User Administration, and License Management. We are gradually extending this feature with support for other entities as the Bulk Editing feature progresses.
• Data Privacy Tenant Settings - GDPR - Added a new “Allow Partner to access Change History" toggle. Default: Off. This feature will only be enabled after a Partner Administrator has been given consent by at least one of his Customer Tenants, as the Change History lists personal details of users making the changes.

Nimbus API - User Provisioning: This marks the start of the official Nimbus API. As a first release, it is now possible to provision “blank” users to any predefined Organization Unit within Nimbus. We will steadily expand this feature with new functions. This feature needs to be enabled by a Luware Administrator first to be available on your Tenant as a feature shown in the Provisioning Tenant Settings. 

• For using the API you will need to set up a Nimbus Application and grant permissions. This can be done in parallel/preparation while we enable this feature. All necessary steps are explained on our Nimbus API page.
• Once enabled, the API scope can be limited to certain Organization Units by accessing your Provisioning Tenant Settings. 
• You can then start using the API to provision users via O365 ID and Organization Unit ID.

Other Improvements

• Bulk Editing (Users) - Shows information about an ongoing Bulk Operation on users and a new “Refresh” button. Once the operation is finished, the "Refresh" button will update the details.
• Extensions Tenant Settings  - Increased the allowed Maximum Scheduled Outbound Tasks per Service from 50 to 70.

Related KB Changes

• The Knowledge Base now has a new Operations Category to contain the additional Operational/History pages and to match the Nimbus UI.
  • Operations now split into tabs, also accessible as single pages: Service Operations, Customer Operations and (new) Change History.
• Updated all User Role (RBAC) Matrix tabs and subpages: 
  • Admin Roles, Portal Roles, Power Automate Roles, Reporting Roles, …
  • …to reflect the latest changes on UI, Nimbus API, Nimbus Power Automate Connector, Nimbus Power BI Template respectively.
• Updated Bulk Editing for users and services. This page remains the single point of entry for the topic. Our Best Practices - Bulk Editing page has been slightly updated as well.
• New Nimbus API page added and Nimbus App Permissions updated to reflect necessary Admin setup and permission grant actions.
• Minor visual updates to User States and related Nimbus Reporting Model pages for clarity and easier navigation.

Ahead Notice: Role Changes on Power Automate Connector. This note affects users of the Nimbus Power Automate Connector.

03 Feb 2025 - 1.106 Release Notes

🔖 This is a major update, bringing many new changes and improvements into Nimbus. This update is rolled out sequentially on our clusters:

Bulk Editing for Services: After a successful start with Users, Bulk Editing is now extended to Services, with a limitation to certain tabs to prevent incompatible changes from happening. Bulk Editing is limited to Administrators when logged in via the Service Administration UI and supports the following settings (tabs):

• General Service Settings Tab (Organization Unit, Opening Hours, Reporting SLA, Licenses)
• Modalities Service Settings Tab (Modalities and their specific Workflow changes)
• 💡Related Notes:  Other service-related tabs and certain options are excluded from Bulk Editing to prevent unique or critical Service settings from being overridden. ☝Also note our updated limitations on this feature.
• License Management and License Downgrade restrictions apply, meaning that you cannot up or downgrade licenses when insufficient licenses are available OR higher-tier license features are in use, preventing a downgrade. 
  We keep this as a conscious decision in favor of manual change effort, as changes in bulk could disable a lot of productive functionality all at once, with potentially irreversible effects. 

Other Changes and Improvements

• UI Improvements:
  • Adjusted header behavior during creation of all all Configuration entities. Headers now have breadcrumb-style navigation.
  • Adjusted header design also during “Edit” mode of any configuration entry, allowing to exit editing mode more conveniently.
  • Aligned the "Create" behavior for Opening Hours and Non-Personal Dashboards to be in line with Workflows and Workflow Templates, meaning that now everything uses the same creation wizard page design instead of popups.
• Assistant - Phone button (icon next to Service header) for making an Outbound Call is now available for the "Team Owner Limited" role.
• Bulk Editing - Will now show a warning when other Bulk Edit operations (e.g. by a 2nd Administrator) are currently being rolled out. During this time, the UI will prevent changes from being made and offer a page refresh once done.

20 Jan 2025 - 1.105 Release Notes

🔖 This is a BI / Reporting content update, bringing changes and improvements to the Nimbus Power BI Template as well as a larger content Update on our Knowledge Base. 

💡No changes were made to the Nimbus production servers or system.

KB Updates: 

• Nimbus Reporting - new concept page added to the KB, explain all reporting concepts in more detail and giving readers a comprehensive overview. on all aspects of In-App (live) and historic reporting.
• Facts - Columns and Data Types - Small additions to the KB:
  • ServiceSession > IsShortConversation - behavior description added.
  • User Session > RingTime - note for unaccounted delays caused by MSFT infrastructure added.
  • User Session > ConnectedTime - description updated to distinguish behavior by inbound/outbound ConnectedTime.
• Nimbus Power BI Template Overview  - Codes & Tags are now split into two tabs to allow analysis of either the 1st selected or all selected tags and codes. More details in the BI Template Release Notes below.